Field Service Technician II

Job Description

Field Service Technician II (FST2) is a safety critical position and is responsible for the manufacture, installation, troubleshooting, and repair of all clients wayside equipment (WILD, Rockfall, Flood Monitoring), ensuring uninterrupted system performance and The Association of American Railroads (AAR) WABL compliance. The FST2 will interact directly with our customers on site, and client teams: Engineering, Project Management and Operations. The FST2 will be required to travel extensively to support our customers’ equipment primarily in the US and Canada, but occasionally overseas.

Essential Functions:

Perform the installation, commissioning, maintenance, calibration and upkeep of our customers’ WILDs and other clients wayside equipment on our customer railroads domestically and internationally. Adhering to all safety, installation standards, and/or best practices. Preparing the rail by drilling through the neutral axis of the rail Grinding and polishing the rail to ensure a flat surface void of raised and/or indented lettering Precision welding to place gages using Salient’s proprietary welder Applying sealant to gages to prevent water ingress Soldering wires on PCBs and tag readers Utilizing specialized and proprietary tools to calibrate systems Operating mega-ohm meter and multimeter for quality checks Utilizing a wide range of power and hand tools to install and repair sites Using Linux interface for commissioning, calibration and diagnosis Assemble and test complex electronic assemblies as per documented work instructions Follow all company ISO Quality processes, procedures, and best practices. Report all travel expenses and supply timely expense reports as per company policy. Travel extensively throughout North America and occasionally overseas. Weekend and/or holiday work as necessary. Overtime work as necessary. Must be able and willing to understand and apply safety rules, practice safe work habits, identify safety risks, and avoid potentially risky behaviors and situations. Working safely outdoors in all weather conditions, on uneven ground, and live tracks. Safe operation, maintenance, and upkeep of company issued tools. Operate company vehicles in the performance of duties. Plan and coordinate travel logistics (air, rental, lodging, and site scheduling) to meet assigned timelines Mentor fellow field technicians to improve performance and technical skill development Revise work instructions to support future operations and knowledge transfer Act as a liaison between field technicians, management, and customers to support operational efficiency. Identify operational issues, recommend improvements, and execute solutions across departments to drive efficiency and performance Maintain accurate trip reports and site records. Create and review calibration documentation for customers and internal records Other tasks and projects as assigned.

Skills and Requirements

Qualifications

Education Required GED or better.

High School Diploma or better.

Experience Required Mechanical, electrical, or electronic experience required.

2-5 years:

Field service experience required. Preferred Railroad or trade experience a plus in communication & signals.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.