Field Service Technician - Forklift

Required Skills & Experience

Must Haves:

• High School Diploma or General Education Degree (GED)
• 2-3 years of industry experience: mechanical/electrical maintenance/repair/troubleshooting, coming from an automotive or aviation background
• Valid driver's license and clean driving record -- will need to travel up to 85% of the time to worksites and customer locations
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of an organization
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations
• Physical demands: ability to stand, bend, squat, kneel, etc. and pick up to 60 lbs.

Job Description

Day to Day:

Insight Global's industrial manufacturing client is looking for a Field Service Technician to join their Forklift Division. This job entails repairing and maintaining electric, diesel, and gasoline industrial trucks and/or construction equipment. Responsibilities include:

• Reads work order and observes and listens to truck in operation to determine malfunction/diagnose problem(s).
• Offers solutions to meet customer specifications; provides estimates when appropriate.
• Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed.
• Records complete repair description on work order, including correct model and serial number of equipment and record hour meter reading.
• Obtains signature from customer and communicates with customer on repair needs, or work that was completed.
• Examines protective guards, loose bolts, and specified safety devices on trucks and makes adjustments.
• Lubricates moving parts and drives repaired truck to verify conformance to specifications.
• Represents Komatsu Forklift to customers. Maintains professional image of self and cleanliness (externally and internally) of van at all times.
• Tracks and schedules with operations, or service manager when service van is due for routine maintenance or has other service-related issues.
• Works in a manner that protects customers, Komatsu Forklift, and the public.
• Returns paperwork to field service coordinator daily. Includes work orders, fuel receipts, sublet invoices, etc.
• Submits time cards by 9:00 a.m. daily. If technician is dispatched to a job from home, time must be called in and given to service administrator over the telephone by 9:00 a.m. daily.