Field Service Tech 1

Required Skills & Experience

• CompTIA A+ certification or 1-year equivalent hands-on computer experience
• Office 365 System Support
• Proficiency working in Active Directory (account creation, group policies, domain joins)
• Remote Support Tools (TeamViewer, Bomgar, Quick Assist)
• Experience with Collaboration Software (Microsoft Teams, Zoom, WebEx, etc)
• Familiarity with Windows, Macintosh, iOS, and Android Operating Systems
• Experience with PC imaging and configuration, including Windows 11 builds, driver updates, and group policy alignment.
• Excellent interpersonal, verbal, and organizational skills
• Ability to adapt to changes in technology using analytical skills.
• Customer Service-focused
• Strong keyboarding and typing proficiency for ticket updates and asset entries
• Self-starter with a motivated, independent working style
• Ability to control and guide customer interactions professionally
• Reliable transportation for multi-site support
• Valid Driver’s license

Nice to Have Skills & Experience

• Healthcare IT Experience
• Manage Service Provider (MSP) Experience
• IT Helpdesk, Service Desk or Call Center Support
• Experience with Ticketing Systems (ServiceNow, Jira, AutoTask, Remedy, etc)
• Familiarity with Clinical Applications (CensiTrack, SPM, etc)
• Microsoft Endpoint Management Tools (Software Center, MCCM, MECM, MEM, SCCM, etc)
• Familiarity with HP, Dell, and Lenovo devices
• EHR Application Support (Cerner, Epic, Haiku, LWS, Hyperspace, etc)
• Mobile Device Management and Support (iPhones, T-Mobile 5G devices, Vocera phones, etc)
• VDI Support (Omnissa Horizon, Azure Virtual Desktop, Citrix DaaS, VirtualBox, etc)
• VPN Application Support (Fortinet, GlobalProtect, Pulse Secure, Palo Alto, etc)
• Deployment of Hardware and Software
• Knowledge of Printer Repair and Maintenance, including queue mapping and driver configuration (CIS, WTS, etc)
• Network troubleshooting (Net MRI, Infoblox, Wireshark, ClearPass, etc)
• Configuration and deployment of Wireless Access Points.
• Audio Visual Troubleshooting and Support
• Familiarity with Oracle Databases
• Analog, Fax and IP Phone Support
• IoT Device Support
• Low Voltage Wiring
• Asset management tools (Device42, Censitrack, printer/queue mapping, etc)
• Peripheral device support (credit card machines, Topaz signature pads, Epson scanners, Imprivata tap readers, etc)
• Clinical hardware support (WOW/Jaco carts, code scanners, UPS batteries, NIC cards, etc)
• Smart device support (Aiva, Alexa Dot speakers, etc)
• Familiarity with hospital downtime procedures, Plan D, and command center operations

Job Description

Our ideal candidate is to be a personable, respectful, happy, and customer-focused individual. They understand that our clients just want to be able to do their job. Technology should work for them, not the other way around.

Our IT On-Site Field Service Technicians are responsible for assigned shift converge, plus on call support and maintenance of computer hardware, software, printers, telephones, WIFI, networks and other miscellaneous equipment at a customer’s place of operation. You should be comfortable working predominantly onsite, sometimes remotely, and provide Tier II IT Technical support. You will bring the helpdesk to our client’s door while assisting and ensuring our clients receive the ultimate in customer service.