Field Service Site Lead

Job Description

A client of Insight Global is seeking an experienced Site Lead to oversee service operations, manage a team of Field Service Engineers, and serve as the primary customer-facing leader for a major semiconductor account. This role is focused on people leadership, customer management, escalation ownership, and operational excellence rather than day-to-day hands-on tool support.

Responsibilities

Lead and develop a team of 6-10 service engineers

Act as the primary customer relationship owner for the site

Manage Level 1 and Level 2 service escalations through resolution

Drive customer satisfaction, service delivery, and contract execution

Coach, mentor, and develop engineers while identifying skill gaps and training needs

Allocate resources for installations, upgrades, and ongoing support activities

Skills and Requirements

5+ years of semiconductor manufacturing, equipment, or cleanroom experience

Previous experience of direct people management, team lead, or supervisory experience

Proven experience leading technical teams in a fab environment

Strong customer-facing leadership skills and ability to manage escalations

Experience driving team performance, training, development, and accountability

Ability to communicate effectively with customers, management, and engineering teams

Strong understanding of semiconductor fab operations, procedures, and service requirements

Comfortable being the senior on-site leader responsible for operational success

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.