Exogen Order Specialist

Required Skills & Experience

· High school diploma or equivalent, Associates degree preferred · 1-2 years’ experience: medical authorization experience in a medical claims environment involving negotiation, problem resolution, and order entry by using an on-line computer terminal AND experience in general office environment including typing, pc experience and filing. · Must possess good written and oral communication skills with the ability to interface with customers and company personnel at all levels. Ability to understanding of general medical terms. · Requires ability to work independently in carrying out assignments to completion. · Strong customer service and problem-solving skills · Proficient computer skills (Microsoft Outlook, MS Word, MS Excel) · Knowledge and experience with integrated software applications is strongly desired

Nice to Have Skills & Experience

Previous experience as a:

• Medical Assistant
• X-Ray Technician
• Athletic Trainer · Medical office/clinic professional · Medical authorization or insurance verification experience. · Experience in medical device, pharmaceutical, dental, or other healthcare environments. · Experience reviewing documentation for medical necessity, coverage, authorization, or similar guidelines. · Experience working directly with physician offices, hospitals, urgent cares, or healthcare providers to obtain medical records. · Associate's or bachelor's degree. · Previous successful experience working remotely.

Job Description

The Exogen Order Specialist serves as support to the Field Sales Team for assigned territories. The Specialist’s focus is the processing and monitoring of daily order activity related to the input of all data relative to orders; interfacing with sales force to handle inquiries and perform routine follow-up calls and/or written communications.

Key Responsibilities:

1. Process product orders using designated order entry system/method with a focus on accuracy of information and compliance. Provide solutions and resolve issues on orders, which are uploaded in the system via Exogen Direct or manual submission, in which the order entry process was not completed.
2. Process referral orders (VA, workers compensation, and commercial) submitted via fax by various vendors.
3. Establish collaborative relationship with Sales Territory Manager and Reimbursement Services in order to receive and process orders accurately and efficiently transition orders to the next steps in the process.
4. Report weekly to sales force and leadership to confirm receipt activity and order status.
5. Perform clerical and administrative functions as needed, including but not limited to distribution of departmental correspondence via email.
6. Research core and operational causes of process complaints, offers remedies to achieve customer satisfaction and elevates when appropriate.
7. Update leadership team regarding problems and trends with sales orders and sales force.
8. Holds oneself and others accountable to conduct business in a manner compliant with Bioventus’ Code of Compliance and Ethics, policies and procedures and internal controls applicable to their role.
9. Other duties as assigned