EPIC PM - Community Connect

Required Skills & Experience

• Bachelor's degree in Business, Healthcare Administration, Information Technology, Project Management, or a related field is preferred.
• 4+ years of progressive project or program management experience leading large-scale, cross-functional initiatives.
• Previous experience with detention centers and corrections.
• Previous experience with EPIC community connect implementation
• Demonstrated success managing enterprise-level deployments with executive-level visibility and accountability.
• Experience driving governance, stakeholder engagement, risk management, and organizational change initiatives.
• Knowledge of healthcare operations, clinical workflows, ambulatory care, behavioral health, pharmacy, laboratory, and imaging services.
• Experience coordinating multi-site healthcare deployments and phased go-live strategies.
• Strong communication, facilitation, and leadership skills with the ability to influence at all levels of an organization.
• Proven ability to manage multiple complex workstreams in fast-paced environments.

Nice to Have Skills & Experience

• PMP, PgMP, Lean Six Sigma, or equivalent project management certification.
• Experience leading Epic implementations, Epic Community Connect initiatives, EHR deployments, or healthcare technology programs.
• Familiarity with healthcare interoperability, data conversion, application integration, and operational readiness planning.
• Experience working in an academic medical center, integrated health system, or large healthcare organization.

Job Description

Insight Global is seeking an experienced Project Manager to lead one a large implementation of Epic Community Connect across facilities in South Carolina,

This senior-level role will oversee the planning, execution, governance, and successful deployment of a statewide Epic Community Connect program involving multiple clinical, operational, and technical workstreams. The Project Manager III will serve as a strategic partner to executive leadership, physician champions, operational stakeholders, and technical teams to ensure successful delivery through five phased activation waves. The ideal candidate is a proven healthcare project leader with experience managing large-scale enterprise initiatives, driving executive engagement, coordinating cross-functional teams, and delivering complex healthcare technology implementations within highly regulated environments.

Enterprise Program Leadership

• Lead a high-profile, enterprise-wide Epic Community Connect implementation with significant operational and strategic impact.
• Establish program governance, decision-making structures, executive reporting, and escalation pathways.
• Define project scope, timelines, success metrics, readiness criteria, and key performance indicators.
• Manage multiple interconnected workstreams while ensuring alignment with organizational priorities.
• Serve as the primary liaison between executive sponsors, clinical leadership, operations teams, technology teams, and external vendors.
• Facilitate steering committee meetings, executive reviews, risk discussions, and decision-making forums.
• Proactively identify risks, dependencies, barriers, and mitigation strategies across the program.
• Manage project budgets, vendor relationships, resource planning, and financial oversight as required. Epic Community Connect Implementation
• Lead deployment of a standardized Epic Community Connect model across 21 correctional healthcare facilities statewide.
• Coordinate implementation activities across five controlled activation waves with defined readiness milestones and stabilization periods.
• Ensure alignment between implementation standards and operational requirements across participating facilities.
• Oversee project planning and execution for Epic build, workflow design, integration efforts, testing, training, cutover, and go-live activities.
• Drive accountability across stakeholders to ensure successful implementation outcomes. Operational Readiness & Site Deployment
• Direct readiness planning and activation efforts across all participating facilities.
• Coordinate infrastructure and deployment activities including: o Network and wireless readiness o Hardware deployment o End-user device readiness o Printers, scanners, and peripheral equipment o Identity and access management o Facility deployment readiness
• Partner closely with operational leaders to ensure facilities are prepared for each implementation wave.

Clinical, Technical & Workflow Coordination

• Partner with Epic application and informatics teams to support implementation of: o Ambulatory workflows o Behavioral Health workflows o Dental workflows o Pharmacy systems o Laboratory systems o Imaging workflows o Scheduling and patient flow processes
• Coordinate interface development, interoperability initiatives, integrated testing, and workflow validation activities.
• Facilitate collaboration between clinical, operational, and technical stakeholders to achieve workflow alignment and adoption.

Data Conversion, Training & Go-Live

• Oversee planning and coordination of: o MPI and CCD conversion activities o Registration and abstraction efforts o Medication reconciliation preparation o Data transition readiness
• Lead training readiness efforts, super-user engagement, and end-user adoption strategies.
• Coordinate cutover planning, command center support, issue escalation, and post-go-live stabilization activities.
• Ensure successful transition from implementation into ongoing Community Connect operations and support.

Leadership & Change Management

• Drive organizational change management strategies across multiple stakeholder groups.
• Develop communication plans that promote transparency, engagement, and adoption.
• Build strong partnerships with executive sponsors, physician champions, operational leaders, and workgroup teams.
• Mentor and provide oversight to Project Manager I and II team members.
• Lead post-implementation reviews, lessons learned sessions, and continuous improvement initiatives.

Required Qualifications

• Bachelor's degree in Business, Healthcare Administration, Information Technology, Project Management, or a related field is preferred.
• 4+ years of progressive project or program management experience leading large-scale, cross-functional initiatives.
• Previous experience with detention centers and corrections.
• Previous experience with EPIC community connect implementation
• Demonstrated success managing enterprise-level deployments with executive-level visibility and accountability.
• Experience driving governance, stakeholder engagement, risk management, and organizational change initiatives.
• Knowledge of healthcare operations, clinical workflows, ambulatory care, behavioral health, pharmacy, laboratory, and imaging services.
• Experience coordinating multi-site healthcare deployments and phased go-live strategies.
• Strong communication, facilitation, and leadership skills with the ability to influence at all levels of an organization.
• Proven ability to manage multiple complex workstreams in fast-paced environments.

Preferred Qualifications

• PMP, PgMP, Lean Six Sigma, or equivalent project management certification.
• Experience leading Epic implementations, Epic Community Connect initiatives, EHR deployments, or healthcare technology programs.
• Familiarity with healthcare interoperability, data conversion, application integration, and operational readiness planning.
• Experience working in an academic medical center, integrated health system, or large healthcare organization.