Enterprise Jira Administrator

Required Skills & Experience

• 6+ years of Jira Administration experience in a large enterprise environment.
• 5+ years of experience developing and consuming REST APIs.
• Experience supporting Jira implementations, transformations, or large-scale platform migrations.
• Strong expertise with: ○ Jira Software ○ Jira Service Management (JSM) ○ Workflow Design & Process Automation ○ Permission & Security Management ○ Custom Fields, Screens, and Schemes ○ REST APIs, JSON, and Webhooks
• Experience integrating Jira with internal and third-party systems.
• Ability to gather requirements and translate business processes into technical solutions.
• Strong troubleshooting and problem-solving skills.

Nice to Have Skills & Experience

• Experience with ScriptRunner, Groovy, Java, Python, JavaScript, or SQL.
• Experience developing custom Jira applications using Atlassian Forge or Atlassian SDK.
• Experience integrating Jira with platforms such as Salesforce, ServiceNow, or other enterprise applications.
• Experience with Confluence, Bitbucket, and Git.
• Jira Cloud certifications (ACP-620, ACP-520, Forge Fundamentals). Healthcare industry experience.

Job Description

Our healthcare client is embarking on an enterprise-wide Jira transformation and is seeking an Enterprise Jira Administrator to lead the design, administration, integration, and evolution of their Atlassian ecosystem. This role is ideal for a hands-on Jira expert who combines deep platform administration experience with development and integration capabilities. You will work closely with business and technical teams to transform operational processes into scalable Jira workflows, automate manual activities, and position Jira as the central platform for project delivery, ITSM, and operational work management. Key responsibilities include:

• Configure and administer Jira Software and Jira Service Management, including workflows, schemes, custom fields, security, and project setup.
• Translate business requirements into scalable Jira solutions, workflows, and automated processes.
• Develop and support integrations with internal and third-party systems using REST APIs, webhooks, and custom development tools.
• Build custom functionality, scripts, plugins, and automations to enhance platform capabilities.
• Manage platform governance, user access, Marketplace applications, and system performance.
• Troubleshoot Jira platform, integration, and automation issues while driving continuous improvement and adoption.