Director of Global Operations

Job Description

Day to Day:

Insight Global is seeking a Director of Global Operations for one of our large, semiconductor clients to serve as the operational leader supporting a major customer account. This individual will partner directly with the Global Account Manager and act as the operational quarterback responsible for coordinating large-scale customer initiatives, equipment installation programs, workforce ramp efforts, vendor management, and strategic business operations. The Director of Global Operations will interface internally and externally with customers, executives, product teams, applications teams, field service organizations, contractors, and global business partners to ensure successful execution of critical initiatives. This role requires someone who can manage multiple complex projects simultaneously while driving accountability across diverse stakeholders.

Responsibilities:

• Lead operational execution for strategic customer accounts globally
• Manage customer escalations and drive resolution across internal and external teams
• Coordinate large-scale installation programs and workforce ramp efforts
• Support hiring, site expansion, real estate, and operational growth initiatives
• Partner with customers directly and represent the client in customer-facing meetings
• Drive cross-functional alignment between Product Units, Applications, Service, Engineering, Sales, and Executive Leadership
• Host account reviews and provide executive-level operational updates
• Develop KPI reporting and operational improvement strategies
• Manage vendor relationships and external business partners
• Drive process improvement, change management, and program management initiatives
• Support account roadmap execution and long-term strategic planning
• Influence operational decisions without direct authority across global teams

Skills and Requirements

Must Haves:

• 10+ years of experience in the semiconductor industry (heavy preference for the capital equipment space)
• Experience supporting global customer accounts and cross-functional sales teams
• Strong operations, applications, production support, or strategic account management background
• Proven ability to influence, lead, and drive change across global organizations
• Exceptional communication, stakeholder management, and executive presentation skills
• Strong business acumen with experience managing customer escalations and operational initiatives
• Experience with program, project, incident, and change management methodologies
• Bachelor’s degree in engineering or business
• Willingness to travel domestically and internationally

Plusses:

• Background with semiconductor equipment manufacturers or suppliers
• Experience supporting strategic global semiconductor accounts
• PMP Certification
• MBA or Master's Degree
• Prior experience leading operational execution for large customer expansion projects in rural markets

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.