Developer Tool Enablement SME

Required Skills & Experience

• 3+ years supporting enterprise developer tools, endpoint environments, developer platforms, or technical support operations.
• Strong experience with GitHub and Git-based workflows, including repositories, organizations, teams, and access controls.
• Experience supporting IDEs such as VS Code, Visual Studio, IntelliJ, or Eclipse.
• Familiarity with AI developer tools such as GitHub Copilot, Claude, or Kiro.
• Windows and/or macOS endpoint support experience.
• Working knowledge of VDI platforms such as Citrix, VMware Horizon, or Azure Virtual Desktop.
• Understanding of SSO, MFA, SAML/OIDC, RBAC, and enterprise identity/access management.
• Strong troubleshooting and technical documentation skills.

Job Description

Position Summary The Developer Tools Enablement SME will support the deployment, configuration, adoption, and ongoing operation of enterprise developer tools across desktop and VDI environments. This person will serve as a technical SME for GitHub, GitHub Copilot, Claude, Kiro, IDEs, extensions, source control, and related developer technologies while partnering with Engineering, Security, IAM, Endpoint, and VDI teams. Day-to-Day

• Deploy, configure, package, and support developer tools across physical desktop and VDI environments.
• Provide Tier 2/3 troubleshooting for installation, authentication, licensing, connectivity, extensions, performance, and upgrades.
• Support GitHub, GitHub Copilot, Claude, Kiro, IDEs, and source-control integrations.
• Partner with Security and IAM teams on SSO, MFA, RBAC, access controls, and secure use of AI-assisted development tools.
• Troubleshoot VDI-specific issues involving profiles, persistence, performance, credentials, storage, and application compatibility.
• Create technical documentation, support standards, onboarding materials, and troubleshooting guides.
• Monitor recurring issues and work with internal teams and vendors to improve the overall developer experience.