Desktop Technician

Required Skills & Experience

• 6+ months to 2 years of hands-on desktop support, field support, or end-user support experience in an enterprise environment.
• Strong experience troubleshooting and supporting Windows operating systems, Microsoft 365 applications, and common desktop hardware.
• Experience working with Active Directory, including user account administration and workstation management.
• Hands-on experience supporting and deploying desktops, laptops, monitors, docking stations, printers, scanners, and other peripheral devices.
• Ability to diagnose and resolve hardware, software, and connectivity issues both onsite and remotely.
• Experience utilizing a ticketing system and following established IT support processes to document and resolve incidents.
• Strong customer service and communication skills with the ability to support users of varying technical skill levels.
• Experience imaging, staging, configuring, and deploying end-user devices.
• Ability to work independently, manage multiple priorities, and take ownership of issues through resolution.
• Willingness to travel between clinic and office locations throughout the Austin area and participate in an on-call support rotation.
• Ability to lift and transport IT equipment weighing up to 50 pounds.

Nice to Have Skills & Experience

• CompTIA A+ Certification (or willingness to obtain within the first year).
• Experience supporting healthcare environments, including clinics, hospitals, or ambulatory locations.
• Experience supporting electronic medical record (EMR) platforms such as Epic.
• Experience with remote support tools and endpoint management solutions.
• Basic networking knowledge, including switch connectivity, patch panels, network drops, and troubleshooting wired connections.
• Experience with hardware refreshes, office moves, and large-scale deployment projects. Familiarity with ITIL-based service management practices and tools such as ServiceNow.

Job Description

Insight Global is looking for 5 Desktop Technicians to support a local customer’s move to a new location. These individuals will be responsible for disconnecting Dell monitors and docking stations, properly packaging the equipment for transport, and reinstalling it at the new location. There are approximately 600 workstations that will need to be packaged, moved, and reinstalled over a two-month period. The final month of the contract will focus on reimaging Dell laptops, as well as troubleshooting and resolving any issues related to the desktop monitor and docking station installations. Ideal candidates should have hands-on experience setting up and taking down desktop monitors and docking stations, along with at least 2–6 months of laptop reimaging experience.