Desktop Support Technician

Required Skills & Experience

Must-Haves

• 2+ years of desktop support or technical support experience
• 1-2+ years of Microsoft Intune experience
• Experience supporting: ○ Windows Operating Systems ○ Microsoft 365 / Microsoft Suite ○ Printer installation and troubleshooting ○ Application deployment
• Strong troubleshooting and break-fix capabilities
• Bachelor's degree in Computer Science, Information Systems, Computer Technology, Networking, or related field ○ Equivalent combination of education and experience will also be considered Excellent customer service and communication skills

Job Description

Overview: Insight Global is seeking a customer-focused Desktop Support Technician to support faculty, staff, and campus operations across 73 buildings. This role is heavily focused on end-user support, break-fix troubleshooting, device deployment, and Microsoft Intune administration. The ideal candidate will be comfortable providing white-glove customer service while also supporting backend endpoint management and modern device management initiatives.

This is not a hardware repair role. Instead, the technician will focus on troubleshooting, endpoint configuration, software/application support, printer deployments, and managing devices through Intune in a zero-touch environment.

Responsibilities

• Provide desktop support and break-fix troubleshooting for faculty and staff
• Troubleshoot operating system, software, printer, and connectivity issues
• Manage and support endpoints through Microsoft Intune
• Configure devices, printer deployments, and policies within the MDM environment
• Assist with application deployments, including Adobe and Microsoft products
• Support new faculty onboarding and workstation deployments
• Utilize ServiceNow to manage and resolve tickets
• Provide remote and onsite support across campus buildings
• Assist Howard's transition toward a modern, zero-touch device management environment
• Deliver excellent customer service to professors, faculty, and university staff