Desktop Support Technician

Required Skills & Experience

• 3+ years' experience in a desktop support related role
• Strong Windows & Active Directory Troubleshooting skills (SAP & Mac would be a plus)
• Experience working with Microsoft Intune for device management
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
• Ability to work independently and manage one's time
• Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software
• Knowledge of hardware support relating to printers or monitors and software support with basic MS suite, OS installations Experience or knowledge of how to remotely re-image PCs Previous experience supporting executives and setting up conference rooms; testing equipment; and troubleshooting when needed

Nice to Have Skills & Experience

Previous experience working on-site with face-to-face interactions

Job Description

A client of Insight Global is seeking a Desktop Support Technician to join their IT operations support team to work on-site in Midland, TX. Responsibilities include, but are not limited to: Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity. May install software or perform hardware testing. Enter commands and observe system functioning to verify correct operations and detect errors. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. They will need to be on site 5 days a week in Midland, TX.