Dealer Experience Specialist

Job Description

This is a fully onsite position in Renton, WA with a 6-month contract term and potential for extension or conversion. Training will be conducted from 8:30 AM to 5:00 PM, after which candidates will work a shift starting between 6:00 AM and 8:30 AM. The Dealer Experience Specialist serves as a key point of contact for the dealer network, handling order management, shipment concerns, pricing inquiries, and dealer support. Successful candidates will thrive in a fast-paced environment, possess strong communication and problem-solving skills, and be comfortable navigating multiple systems while balancing competing priorities. The role is ideal for candidates who enjoy customer interaction, relationship management, and finding creative solutions to complex service issues.

Skills and Requirements

Bachelor's degree preferred Experience in a fast-paced customer service environment Excellent verbal and written communication skills Strong negotiation and relationship-building skills De-escalation and problem-solving experience Strong technical skills with ability to navigate multiple systems and dual monitors Ability to make decisions in ambiguous situations High attention to detail Proven ability to follow tasks through to resolution Team-oriented mindset French or Spanish language skills Experience supporting dealers, customers, vendors, or supply chain operations Automotive, trucking, parts, or logistics industry experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.