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Mainframe Technical Engineer
Highmark Health
Remote, United States
…technical ecosystem including infrastructure, systems, networks, applications, integrations, etc. They will work closely with other technical professionals, analysts, and engineers to build…
Added 1 min ago
Assistant Banking Center Manager
Great Southern Bank
Springfield, MO
Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.
Added 1 min ago
AWS Technical Lead/Sr. Java/Angular Developer (US Citizenship Required)
General Dynamics Information Technology
Home Office (NCHOME), NC
· 8+ years of professional software development experience, including experience developing enterprise applications in Agile environments.
Added 1 min ago
WA
Community Director
Weidner Apartment Homes
Mountlake Terrace, WA
- $82,000 to $85,280 USD / year
Process prospective resident applications and conduct new move-in orientations
Added 1 min ago
Project Support Specialist II (885)
Reliance Test & Technology
Patuxent River, MD
…including personal computers, optical scanners, printers, and software application programs such as MSWord, Excel, PowerPoint, electronic mail, and SharePoint…
Added 1 min ago
Mid-Level Software Engineer
Belay Technologies
Fort Meade, MD
Belay Technologies is seeking a Software Engineer to join our intel team. The Front-End Software Engineer will work with a team of other principal and senior-level contributors to provide…
Added 2 mins ago
Engineering Manager - Analytics, PLM and Tools
Caterpillar, Inc.
Clayton, NC
Experience with Power BI, Tableau, or similar business intelligence software, including the development of visually effective, intuitive reporting and decision-support solutions.
Added 2 mins ago
Engineering Manager - Mini Excavator Integration & Performance
Caterpillar, Inc.
Clayton, NC
…development, machine performance, systems integration, and software development processes while ensuring projects, initiatives, and processes align with established policies and business…
Added 2 mins ago
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Account Development Representative II (Full Time) United States - Virtual Demand Center
Cisco
Research Triangle Park, NC
- Full-time
Applications are accepted until further notice.
Added 2 mins ago
Senior Staff Engineer - Agentic Identity
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Research Triangle Park, NC
…identity and access challenges into resilient, enterprise-grade software that protects and powers the next generation of AI…
Added 2 mins ago
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Software Engineer Data & AI II (Full Time) – United States
Cisco
Research Triangle Park, NC
- Full-time
Applications are accepted until further notice.
Added 2 mins ago
Scientific Program Analyst
GAP Solutions Inc
Research Triangle Park, NC
Conduct literature searches in PubMed, Web of Science and other information sources; manage references using bibliographic software.
Added 2 mins ago
Senior Frontend Engineer - Hashicorp Vault
IBM
RESEARCH TRIANGLE PARK, NC
At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of…
Added 2 mins ago
System Engineer SME
General Dynamics Information Technology
Fort Bragg, NC
…administrative operation and maintenance of server hardware and software. Maintains system security and executes practices and procedures, monitors usage statistics and logs, monitors and…
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Conversion
Elkay
Cary, NC
Strong Microsoft Office skills, as well as experience with team collaboration software
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Sr. Strategic Operations Director
IQVIA
Durham, NC
Strong software and computer skills, including MS Office applications.
Added 2 mins ago
IT Applications Engineer IV, Full-Stack Engineer (Angular, Java, Node.js, AEM)
Kaiser Permanente
Greensboro, NC
…support of high-traffic, high-availability, scalable internet applications. This position provides timely and quality technology solutions to several critical Web applications with…
Added 2 mins ago
IT Applications Engineer V, Web
Kaiser Permanente
Greensboro, NC
…is also responsible for driving the development of internet applications and software tools. This includes collaborating with product teams to understand and define the product vision, and…
Added 2 mins ago
IT Applications Engineer IV, Web
Kaiser Permanente
Greensboro, NC
…position is also responsible for the development of internet applications and software tools. This includes working with product teams to understand and contribute to defining the product…
Added 2 mins ago
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Principal Site Reliability Automation Developer - US REMOTE
Oracle
Raleigh, NC
- $102,300 to $209,500 USD / year
Partner with software and platform teams to improve architecture, resiliency, and operational readiness
Added 2 mins ago
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Senior Site Reliability Developer- Oracle Health
Oracle
Raleigh, NC
- $91,400 to $187,000 USD / year
Partner with software engineers to improve reliability before systems reach production
Added 2 mins ago
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Software Development Manager
Oracle
Raleigh, NC
- $112,800 to $264,100 USD / year
Oracle Health Applications & Infrastructure is building a modern cloud platform for healthcare applications and services. The Identity and Access Management organization provides the…
Added 2 mins ago
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Senior Platform Software Engineer - OCI
Oracle
Raleigh, NC
- $92,500 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is looking for a Senior Platform Software Engineer to join the PKI team responsible for building and operating cloud-scale Public Key Infrastructure…
Added 2 mins ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Raleigh, NC
Software engineering and solution architecture
Added 2 mins ago
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Senior Business Systems Analyst
Akamai Technologies, Inc.
Raleigh, NC
- $88,900 to $160,100 USD / year
Would you like to influence how business processes and enterprise applications evolve through innovative solutions?

Insight Global

Data Platform Operations Analyst, L1 Production Support

Miami, OH, United States

Hybrid

From $57 USD / hour

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Job details

Pay: From $57 USD / hour
Workplace: Hybrid
Posting language: English
Posted: Nov 4, 2026

Original job description

Required Skills & Experience

3+ years in production application support, data-platform operations, ETL support, batch processing support, or comparable technical operations. Experience monitoring production applications or data-processing systems. Experience responding to failed jobs/workflows and performing documented retries, restarts, or recovery procedures. Familiarity with ETL/data-ingestion workflows and common upstream/downstream dependencies. Ability to use monitoring dashboards, logs, and diagnostic tools to investigate production issues. Strong understanding of incident triage and escalation. Ability to distinguish between an issue that can be resolved through an established runbook and one requiring engineering escalation. Strong communication and documentation skills. Comfortable working independently within well-defined operational procedures.

Nice to Have Skills & Experience

Azure Cosmos DB exposure.

Basic understanding of Cosmos concepts such as:

HTTP 429 throttling Request Units/throughput Latency Retries Azure data-platform experience. Grafana or comparable monitoring/alerting tools. GitHub Issues/GitHub Actions or comparable workflow tools. ETL/batch processing support. Java application support exposure. AKS/Kubernetes familiarity. SQL or KQL exposure. Experience working in a geographically distributed/follow-the-sun support organization.

Job Description

Work Arrangement: Hybrid, minimum weekly onsite attendance Schedule: Standard Eastern Time business hours + limited weekend critical-incident rotation Pay Rate Range: $50-60/hr

Role Overview

We are seeking a Data Platform Operations Analyst to provide L1 production support for a large-scale enterprise data platform supporting ingestion, ETL/data-processing workflows, Azure Cosmos DB, and downstream data services.

This is an operations/support role, not a software engineering, DevOps, SRE, or infrastructure engineering position.

The analyst will monitor platform health, respond to alerts and routine failures, execute documented recovery procedures, and escalate complex technical problems to engineering. A significant portion of the environment already has engineering-created runbooks, so success requires good troubleshooting judgment and disciplined operational execution rather than deep development expertise.

Key Responsibilities

Production Monitoring Monitor dashboards and operational tools to ensure the platform and data-processing workflows remain healthy. Identify failed or stalled ingestion/ETL jobs, abnormal behavior, and production alerts. Perform routine health checks. Review available logs and diagnostic information to understand the nature of a failure. Recognize common data-platform symptoms such as throttling, latency, ingestion failure, or repeated processing errors. Incident Response & Recovery Respond to routine production incidents and operational requests. Follow engineering-provided runbooks to troubleshoot known issues. Restart or retry failed jobs and workflows when documented procedures permit. Validate recovery after taking approved actions. Escalate issues to the Operations Lead or Engineering when documented procedures do not resolve the problem. Gather useful diagnostic information for engineering rather than simply forwarding an alert. Support critical incidents under direction from senior Operations/Engineering resources. Operational Requests Execute routine dataset promotions and other approved production requests. Follow established change controls and operating procedures. Maintain accurate incident and operational records. Support regional handoffs and clearly communicate outstanding issues to incoming teams. Global Support Model Work within a follow-the-sun operating model supporting handoffs between the US, India, and Philippines teams. Provide clear updates at regional shift boundaries. Participate in a limited weekend rotation for major/critical incidents.

Important Scope Boundary

This individual will not be expected to modify application code, infrastructure, AKS/Kubernetes configurations, Cosmos DB configurations, or production pipelines.

Engineering retains ownership of deep troubleshooting, root-cause remediation, platform changes, and technical recovery design. The analyst's responsibility is to monitor, recognize, triage, execute documented recovery, confirm results, and escalate appropriately.

Schedule / On-Call Standard US Eastern Time business hours. Global handoffs with India and Philippines operations teams. Possible weekend critical-incident rotation, approximately 9 AM to 5 PM ET when assigned. Expected rotation is no more frequent than approximately once every two months. Weekend incidents have historically been rare.

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More about this job

Skills

Data engineering
Process data
Communication skills
Documentation
Work independently
Microsoft Azure
Grafana
GitHub
Workflow
Oracle Java
Kubernetes
SQL
Troubleshooting
Incident response
Troubleshoot

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