Data Analyst 1

Job Description

We are seeking a detail-oriented Data Analyst to support a growing ServiceNow ticket management process. This individual will be responsible for reviewing incoming tickets, performing Level 1 triage, categorizing requests, routing tickets to the appropriate teams, and ensuring timely communication and follow-up throughout the ticket lifecycle.

The ideal candidate has strong critical thinking skills, enjoys working in a process-driven environment, and can effectively manage multiple priorities while maintaining accuracy and excellent customer service.

Skills and Requirements

• Ability to read and understand ServiceNow tickets. (level 1 triage)
• Update tickets to the appropriate Category using critical thinking skills to determine category based on ticket details and a list of categories and their descriptions.
• Ability to assign tickets to team members based off category and approver matrix
• Ability to send emails using outlook to request if NDA is on file.
• Send follow-up emails using service now and provide updates using service now ticketing system Exposure to Power BI Service.

Previous customer service, help desk, service desk, or operations support experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.