Customer Support Representative

Required Skills & Experience

-2+ years of related experience -High School diploma or equivalent -Experience with desktop operating systems including Windows 11 Intermediate computer skills. -Type minimum of 40 words per minute with minimal errors -Excellent communication and cognitive skills, verbal and written Microsoft Office skills to include Excel and Word -Ability to effectively communicate information over the phone -Experience in a call center environment -Critical analytical thinking skills -Technical mindset Attention to detail

Job Description

A customer of Insight Global is looking to hire a CSR to come onboard! This individual will be responsible for providing effective, timely, and courteous service to internal and external customers by managing incoming inquiries, processing orders, and resolving issues with a focus on accuracy and customer satisfaction. This individual will collaborate with cross-functional teams to deliver a seamless customers experience and serves as a key liaison between the organization and its customers.