Customer Success Manager

Job Description

Lyra Health is seeking a Senior Customer Success Manager to manage and strengthen relationships with key client accounts. This individual will serve as a trusted partner to clients, helping ensure a strong customer experience, addressing business needs, coordinating internal resources, and supporting the ongoing success of the partnership.

This is a highly client-facing position requiring strong communication, relationship management, organization, and the ability to navigate multiple priorities in a fast-paced environment.

Skills and Requirements

Required Skills & Experience 5+ years of experience in Customer Success, Account Management, Client Services, or a similar client-facing role. Experience managing large, complex, or strategic client relationships. Strong executive presence and ability to communicate confidently with senior-level client stakeholders. Excellent written and verbal communication skills. Strong experience with Salesforce, including account management, activity tracking, reporting, and general CRM navigation. Demonstrated ability to manage multiple accounts, priorities, deadlines, and stakeholders simultaneously. Strong problem-solving skills with the ability to navigate client escalations professionally. Experience collaborating across multiple internal teams to deliver solutions for customers. Highly organized, proactive, and comfortable operating with a high degree of ownership. Preferred Experience within healthcare, employee benefits, digital health, SaaS, or another complex B2B environment. Experience supporting employer-sponsored benefits or working with HR/Benefits stakeholders. Experience supporting renewals, client expansion, and strategic account planning. Passion for improving the customer experience and supporting Lyra Health’s broader mental health mission.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.