Customer Service Representative - Training Academy

Required Skills & Experience

• Associate Degree in Business/related field or equivalent relevant experience
• 1+ year of customer service or technical work experience
• Strong phone and email customer service skills
• Experience handling customer inquiries and/or transactional order processing
• Strong Microsoft Office skills, particularly Word, Excel, PowerPoint, Teams, and SharePoint
• Ability to learn/use ERP, LMS, and ticketing systems
• Strong organizational skills and ability to manage multiple simultaneous requests
• 65+ WPM typing speed with high accuracy
• Comfortable working in a high-volume environment with calls in queue Strong interpersonal, problem-solving, and customer-service skills

Nice to Have Skills & Experience

• Oracle experience
• LMS experience
• Training/course enrollment or student-services experience
• FANUC equipment/product exposure
• Call center experience
• Experience with quoting, purchase orders, invoicing, and order management
• Front desk/visitor support experience

Job Description

Insight Global is seeking a Customer Service Representative for a leading industrial automation and robotics organization. This individual will act as the primary point of contact for customers seeking training and educational services, ensuring a seamless experience from initial inquiry through enrollment and order fulfillment. The ideal candidate is highly customer-focused, organized, and comfortable managing a high volume of requests while working across multiple internal systems. Responsibilities include advising customers on training options, processing orders, supporting LMS-related inquiries, coordinating with internal departments, and providing exceptional service that drives customer satisfaction. This role offers the opportunity to join a growing team with long-term contract-to-hire potential while gaining exposure to industry-leading automation technologies.

Day-to-Day:

• Answer customer calls and emails regarding training courses and services
• Guide customers through course selection and training requirements
• Generate quotes and pricing for training programs
• Process orders, enrollments, and schedule changes
• Verify training availability and confirm orders
• Resolve order, purchase order, and invoicing issues
• Assist customers with LMS navigation and troubleshooting
• Work cross-functionally with Finance, Purchasing, Sales, and other departments
• Utilize ticketing, LMS, and ERP systems daily
• Serve as a training product expert and student advisor
• Welcome visitors and students entering the facility
• Manage badge creation and access systems
• Support online gift shop and kiosk check-in processes
• Coordinate package and mail tracking
• Assist with vendor coordination and facility support activities

Compensation:

$35/hr to $40/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.