Customer Service Representative
- Ridgefield, NJ, United States
From $27 USD / hour
Applications open in a new tab.
Job details
- Pay
- From $27 USD / hour
- Experience
- 3-5 years of B2B customer service experience, ideally in a commercial or manufacturing environment, with experience managing orders and working across departments.
- Posting language
- English
- Posted
Original job description
Required Skills & Experience
- 3-5 years of B2B customer service experience, ideally in a commercial or manufacturing environment, with experience managing orders and working across departments.
- Strong written communication skills, as most customer communication will be through email.
- Experience with ERP systems; Oracle is preferred.
Organized, adaptable, and quick to learn, with the ability to manage multiple responsibilities and provide occasional backup support outside of customer service when needed.
Nice to Have Skills & Experience
- Experience with Oracle.
Job Description
Insight Global is searching for a Customer Service Representative to support B2B customers and manage their orders from start to finish. This person will track open and upcoming orders, provide customer updates, and work with internal teams such as Sales, Quality, Operations, Purchasing, and Logistics to keep orders moving and resolve issues. They will also help onboard new customers by gathering required documentation and assist with customer questions or complaints by coordinating with the appropriate teams. Customer service and order management will be the main focus, with occasional backup support for Purchasing and Logistics, including entering purchase orders and receiving raw materials into the ERP system.