Customer Service Representative

Required Skills & Experience

HS Diploma or GED Computer Skills: Microsoft Office 2+ years of call center experience 2+ years of customer service experience Healthcare experience - understanding of insurance coverage/benefit/ working w different payors

Nice to Have Skills & Experience

Pharmacy Experience DME experience Salesforce Experience

Job Description

This position is responsible for meeting or exceeding the customer’s expectations by assessing our customer’s needs, assigning priorities, and triaging the information to the appropriate resources by performing the following duties. (Customers may include patients, medical professionals, and family members).

Responsibilities

• Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated. Maintain information regarding Patient Solutions initiatives and explain them to our customers when appropriate.
• Enroll new customers to Patient Solutions.
• Record activities in the patient database and follow up to secure services (such as commercial calls and mailing of promotional materials, etc.) for our customers by contacting physician’s offices, pharmacies, and other external entities to ensure client is meeting the patient’s needs.
• Data entry of incoming documents
• Understand adverse events, identify and record them
• Complete various special projects as required.

Performs other related duties as assigned by management.