Customer Service Representative

Required Skills & Experience

Must Haves:

• 1+ year of experience in customer service, logistics, transportation, warehousing, order management, or supply chain
• Strong written and verbal communication skills with a customer-focused approach Strong attention to detail, organization, and ability to manage multiple priorities in a fast-paced environment

Nice to Have Skills & Experience

Plusses:

• Experience working in a 3PL, warehouse, distribution, or transportation environment Experience using a WMS, ERP, customer portal, or inventory management system

Job Description

Day to Day:

As a Logistics Coordinator / Customer Service Representative, you’ll support Expeditors’ Milpitas Distribution team by coordinating customer orders, inventory activity, inbound and outbound shipments, and transportation requirements. You’ll serve as a key point of contact between customers, warehouse operations, carriers, and internal teams while ensuring orders are processed accurately and customers receive timely updates.

Key Responsibilities:

• Serve as the primary day-to-day contact for assigned distribution customers
• Process customer orders and maintain accurate work orders, shipment records, and supporting documentation
• Coordinate inbound receipts, outbound shipments, returns, and special projects
• Communicate order status, shipment updates, inventory concerns, delays, and operational exceptions
• Partner with warehouse, transportation, inventory, and internal teams to resolve customer requests
• Review inventory availability and investigate discrepancies across warehouse and customer systems
• Coordinate pickup and delivery requirements with carriers and transportation providers
• Maintain customer trackers, exception logs, SOPs, reports, and shipment documentation
• Support urgent shipping requests, special handling requirements, and time-sensitive deliveries Escalate service failures, inventory discrepancies, and transportation issues when needed