Customer Service Lead

Required Skills & Experience

• 3+ Years of professional customer service experience.
• 1 Year of boutique customer service experience focused more on relationship building and management.
• 1+ Year(s) of leadership experience at the Lead, Supervisor, or Manager level.

Nice to Have Skills & Experience

• Experience with interviewing, hiring and onboarding.
• Event and membership experience.

Job Description

Insight Global's client in Atlanta, GA is looking to add a leader to their customer service team. In this role, you will be responsible for:

• Overseeing and leading programs that will create meaningful experiences for members.
• Assisting in interviewing and maintaining a positive work environment for the customer service team.
• Maintaining standards of exceptional customer service, facilitating positive member interactions and maintaining high levels of member satisfaction.
• Defining and holding customer service team accountable to KPI's surrounding member experience and satisfaction.