Customer Care Specialist

Required Skills & Experience

• 1 - 2 years of related accounting experience - High school diploma or equivalent required - Experience coming from a billing/collections role, experience working with cash, working at a bank, or in a numbers posting role - Experience balancing a book (balancing against the amount that came in the door) , comfortable working in Excel and merging files (tech skill)

Nice to Have Skills & Experience

• Prior medical billing experience preferred - SAP or Carevoyant experience - Excel experience

Job Description

As a Revenue Cycle Cash Posting Specialist , you will play a pivotal role in the collections process by responding to inquiries from facilities and supporting the resolution of outstanding billings through strong customer service, documentation, and problem-solving skills. This is an excellent opportunity to build a robust career in medical billing. - Comply with all applicable company policies and procedures - Receives payment and/or credits or denials that pertain to patient accounts and applies to them accordingly - Obtains payment detail for payments, received if none are provided with payment. - Follows up and identifies with the appropriate Collections personal regarding all non payments contained on remittances received - Applies offset payments to patient accounts when they are received - Download, process and post electronic payments on a daily basis - Maintains daily reports to be reconciled daily, weekly, monthly with accounting - High level of quality awareness, accuracy, and attention to detail - Strong communication, organizational, and problem-solving skills - Data-oriented with basic proficiency in MS Office Applications, strong analytical skills, and the ability to create detailed reports - Sense of urgency and customer-oriented mindset with an understanding of Health Insurance Portability and Accountability Act (HIPAA) compliance and Protected Health Information (PHI) - Ability to work independently, multitask, and handle various priorities in a fast-paced environment