Customer Care Specialist

Required Skills & Experience

High school diploma/GED Reliable attendance and dependable to work 9am-5pm EST Monday to Friday Must live and physically work in Ohio Reliable home internet with ability to hardwire via Ethernet Strong customer service/communication skills Comfortable being on the phone throughout the day Comfortable navigation multiple computer systems at once Able to work in a fast-paced environment

Nice to Have Skills & Experience

Cell center experience Healthcare/health insurance experience Medicare or Medicaid experience Member services experience

Job Description

Job Summary The Customer Care Specialist will provide inbound phone-based customer service to CareSource members, helping answer questions, resolve routine issues, and provide a positive member experience. This is a remote, fast-paced customer service role where you’ll be talking with members while navigating CareSource systems and documenting each interaction.

Day-to-Day Responsibilities:

Answer inbound calls from CareSource members Help members with questions related to benefits, eligibility, claims, transportation, and other routine healthcare needs Research information and resolve member questions or concerns Navigate multiple computer systems while speaking with members Accurately document calls and member interactions Provide professional, friendly, and helpful customer service Follow CareSource policies, procedures, and HIPAA requirements Follow up on unresolved issues when necessary Maintain dependable attendance and an assigned work schedule