CSR Copy & Print Associate

Required Skills & Experience

2+ years of experience in a customer service, mailroom, office services, or similar professional environment Experience sorting, distributing, and processing incoming/outgoing mail and packages Light printing, copying, scanning, and document-handling experience Strong customer service and communication skills Comfortable working in a professional office/university environment Ability to stay organized and manage multiple daily requests Reliable, professional, and comfortable interacting with faculty, staff, students, and other customers

Nice to Have Skills & Experience

Previous experience supporting a corporate or university mailroom Experience with Canon or similar printing/copying equipment Shipping/receiving experience Experience with FedEx, UPS, USPS, or similar shipping systems General office services or administrative experience

Job Description

Insight Global is seeking a CSR / Mailroom Associate for a top office technology and business services client supporting a university environment. This individual will provide hands-on customer service while assisting with daily mailroom, package, and light print operations. Responsibilities will include sorting and distributing mail, processing shipments, handling light printing and copying requests, maintaining an organized service area, and assisting customers with day-to-day office service needs. The ideal candidate has 2+ years of customer service, mailroom, print, or office services experience, communicates professionally, and enjoys working in a customer-facing office environment.

Day-to-Day:

Sort and distribute incoming mail and packages throughout the office/university environment Prepare and process outgoing mail and shipments Assist customers with mail, package, and office-service requests Handle light printing, copying, scanning, and document requests Operate and monitor printers, copiers, and other office equipment Maintain organized mailroom and print-service areas Track packages and assist with basic shipping/receiving needs Provide professional, customer-focused support to employees, faculty, staff, and students Perform general office-services tasks as needed