COPY - Production / Technical Support

Required Skills & Experience

• DevOps / Release Management role supporting critical payment platforms (ACH / Wire)
• End‑to‑end deployments and environment support across Non‑Prod and Prod
• Operate in a manager control room / release command‑center model
• Support both customer‑facing (CashPro Online) and internal applications
• Ownership of release planning, coordination, and execution
• Strong stakeholder communication across technology and business teams
• Hands‑on experience with release orchestration tools (XLR preferred)
• Experience with large‑scale, multi‑tier application releases
• Drive automation-first mindset; identify and automate manual release steps
• Produce and maintain runbooks, deployment plans, and orchestration workflows
• Coordinate infrastructure patching and middleware changes
• Solid understanding of CI/CD, SDLC, and ITIL practices
• Experience in Linux-based environments

Nice to Have Skills & Experience

• SRE-oriented mindset (reliability, observability, automation)
• Strong automation background and willingness to embrace AI-enabled tooling
• Experience in finance / BFSI domain
• Cloud-based DevOps middleware environments
• Exposure to MIA / Asia application portfolios
• DevOps tooling: Ansible, Jenkins, Bitbucket, JIRA, Confluence, Artifactory
• Scripting or programming: Python, Shell, Java, Groovy Monitoring, alerting, and operational tooling experience

Job Description

Insight Global is looking for a DevOps / Release Management professional supporting critical wire and ACH payment platforms, overseeing deployments, environment support, and release execution across customer‑facing and internal applications. The individual operates within a release control room model, coordinating stakeholders, managing orchestration workflows, and ensuring stable, automated, and compliant releases. The role emphasizes hands‑on execution, automation, and reliability, with responsibilities spanning runbook management, infrastructure patching, CI/CD improvement, and continuous optimization across cloud‑based, Linux environments supporting global portfolios. Pay rate is $44.17.