Continuous Improvement Manager

Required Skills & Experience

· Bachelor’s degree in public administration, business administration, organizational development, engineering, or a related field or 5–7 years of experience in continuous improvement, project execution, operational excellence, or process improvement. Experience leading cross-functional projects and facilitating groups and experience developing or delivering training programs.

· Knowledge of:

· Lean Six Sigma principles, tools, and methodologies

· Process improvement and performance measurement techniques

· Organizational change management principles

· Data analysis and reporting methods

· Computer applications and related software

· Proven ability to lead without authority in a complex multi-department environment

· Ability to:

· facilitate workshops and train staff across multiple levels of the organization

· lead cross-functional initiatives and influence without direct authority

· analyze complex processes and identify improvement opportunities

· communicate effectively with technical and non-technical audiences

· build relationships and foster collaboration across departments

· promote and sustain a culture of continuous improvement

· apply creative problem-solving skills to overcome challenges and seize opportunities for

improvement

· communicate effectively in the English language at a level necessary for efficient job

performance

· and perform all essential functions as assigned by an authorized employee, supervisor

and/or manager with or without reasonable accommodation.

· Individuals must be capable of operating vehicles safely and have an acceptable driving record.

Nice to Have Skills & Experience

· Master’s degree in a related field

· Experience in local government or the public sector

Job Description

Insight Global is looking for a Continuous Improvement Manager with experience in strategic planning, project management, change management, data analytics, and process improvement to cultivate a high-performance organizational culture. The Continuous Improvement Manager is responsible for developing and implementing a citywide continuous improvement program that enhances service delivery, increases efficiency, and builds organizational problem-solving capabilities. This role leads the design of standardized improvement methodologies, delivers Lean Six Sigma training, and supports departments in identifying and implementing high-impact improvements. This position works under general direction and collaborates across departments to foster a culture of continuous improvement and innovation.

Essential Functions:

· This role will handle complex issues and problems while referring the most challenging issues to more senior level staff. The position provides leadership, coaching and or mentoring across the organization.

· Program Development, Implementation and Leadership

· Develops and implements a citywide continuous improvement framework, including standards, tools, and governance structures

· Establishes and leads a Continuous Improvement Center of Excellence to provide training, resources, and support across departments

· Designs and manages a structured improvement program (e.g., academy or cohort-based model) to build organizational capability

· Aligns continuous improvement initiatives with city strategic priorities and operational goals

· Project Leadership and Support

· Leads and supports cross-functional process improvement projects with citywide impact

· Identifies, prioritizes, and scopes improvement opportunities based on data and organizational priorities

· Applies Lean methodologies to improve efficiency, reduce waste, and enhance service delivery

· Ensures sustainability of improvements through standard work, performance metrics, and accountability structures

· Training and Capacity Building

· Develops and delivers Lean Six Sigma training (e.g., Yellow Belt, Green Belt) to employees at all levels

· Facilitates workshops, Kaizen events, and improvement cohorts

· Coaches staff and leaders in process improvement tools, including process mapping, root cause analysis, and DMAIC

· Builds internal capacity through a train-the-trainer approach and communities of practice

· Culture and Change Management

· Promotes a culture of continuous improvement, innovation, and employee engagement

· Partners with leaders to support change management and adoption of new processes

· Encourages data-informed decision-making and problem-solving across the organization

· Performance Measurement and Reporting

· Develops and tracks key performance indicators (KPIs) related to improvement initiatives

· Monitors and reports on outcomes, including efficiency gains, cost savings, and service improvements

· Uses data analysis to inform decision-making and prioritize future initiatives

· Collaboration and Stakeholder Engagement · Builds strong relationships across departments to align efforts and drive results · Communicates complex ideas clearly to diverse audiences, including executive leadership · Serves as a trusted advisor on continuous improvement and operational excellence

Pay Rate: $50-$54/hr