Collector

Required Skills & Experience

Must Haves:

• High School Diploma
• Minimum of 1 year of recent experience in a high volume call center environment
• Experience with a multi-line phone system (e.g., LiveVox, Noble, Avaya, Genesys etc.)
• EXCELLENT communication & computer skills
• Must have good job longevity in previous roles (unless very junior)

Nice to Have Skills & Experience

Plusses:

• Previous Experience in collections, credit or a related field is HIGHLY preferred
• Proficiency in using a large-scale customer database or CRM (e.g., Salesforce, Oracle, SAP, Columbia Ultimate, etc.) preferred Bilingual

Job Description

Insight Global is seeking a detail-oriented Collector to join a firm focusing on collections of court fees and fines along with other portfolio types. The Collector is a crucial part of their team, tasked with managing a designated portfolio of accounts to recover outstanding balances. This role goes beyond simply making calls; it requires a blend of excellent communication, problem-solving, and negotiation skills. A Collector is expected to receive/ place 100- 150 calls per day. Majority of calls will be on an outbound dialer with a switch to inbound calls for the other part of the day. Attendance is a major priority for this team and impeccable attendance is expected.

2 openings for day shift, 1 opening for night shift