Clinical Application Specialist

Required Skills & Experience

• ASCP certification required - non-negotiable
• Education: Bachelor's degree + 3–5 years experience OR Associate's + 10 years
• Lab background preferred: supervisors, lead techs, technical advisors - hematology preferred but chemistry lead techs acceptable
• Customer service mindset is critical
• Travel: 80%+ overnight travel (Mon–Fri away from home, home on weekends)
• Self-starters required - no direct supervision in the field

Job Description

We currently have a great opportunity for a Clinical Applications Specialist I. The Clinical Applications Specialist (CAS) is part of a multidisciplinary team that supports the equipment and middleware integration process from order to go-live in the laboratory environment. This includes implementation activities, on-site instrument and middleware/workflow training, parameterization, rules development/testing, and support to realize an efficient and successful customer integration of our client's solution as the primary laboratory consultant from a technical perspective. Also supports sales objectives by providing field technical support, serves as a technical consultant to existing and new customers, executes advanced training workshops, serves as the local resource for troubleshooting and resolving performance problems as part of customer retention activities. The ideal CAS has experience and background in both the laboratory and IT environment and is strong in Hematology.