Cisco CVP VXML Developer

Required Skills & Experience

-Deep hands-on experience with Cisco CVP Call Studio, VXML scripting, CVP VoiceXML Server, and CVP Subdialog/Element architectures. -4+ years of Java development experience, including J2EE, JSON/XML handling, and development of custom CVP Java elements. -Strong experience consuming REST and SOAP APIs to integrate IVR/VXML applications with enterprise CRM and backend platforms such as Salesforce, ServiceNow, and Microsoft Dynamics. -Advanced proficiency with Git, including source code management, branching, merging, and collaboration within team-based development environments. -Solid understanding of HTTP/HTTPS, web services standards, VXML, and application servers such as Tomcat and WebSphere.

Nice to Have Skills & Experience

-Experience with Cisco Scripted Agent or Cisco Autonomous Agent capabilities. -Exposure to Conversational AI and NLU/NLP platforms, such as Google Dialogflow, Cognigy, or Webex Connect. -Experience with DevOps, CI/CD pipelines, and automated -IVR testing for VXML/Java applications. -Cisco DevNet Associate/Professional or relevant certifications.

Job Description

We are seeking a Cisco CVP VXML Developer to develop, deploy, and support enterprise IVR and automated self-service applications. This role will focus on hands-on development using Cisco Unified Customer Voice Portal (CVP), CVP Call Studio, VXML, and Java, building dynamic customer experiences based on established call-flow designs. The developer will create custom Java components and business logic, integrate IVR applications with CRM and backend systems through existing REST and SOAP APIs, and support Cisco scripted and autonomous agent capabilities. Additional responsibilities include managing application code through Git, troubleshooting VXML and Java issues, performing log and root-cause analysis, and optimizing application performance within the CVP VoiceXML environment.