Call Center Scheduler

Required Skills & Experience

One year of relevant healthcare experience, preferably in scheduling, patient access, or a similar patient-facing role. One of customer service experience over the phone or in person High school diploma

Nice to Have Skills & Experience

Epic experience or previous electronic medical records experience Secondary education beyond high school Experience with heavy phone volume, scheduling, verifying insurance eligibility and preparing medical records

Job Description

The Call Center Scheduler greets patients verbally on the phone and responds to patients in a timely manner. Provides exceptional customer service, to include courteous, helpful, accurate, and proactive communication and problem-solving for patients to ensure that their health care is provided in the most effective and timely manner possible.