Business Operations Manager

Required Skills & Experience

• Verbal and written communication skills, attention to detail, customer service and interpersonal skills.
• Ability to work independently and manage one’s time.
• Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
• Previous experience with computer applications, such as Microsoft Word and Excel; Enterprise Application experience a plus.
• Maintains and develops internal and external relationships with business and technical peers for assigned partners.
• Utilizes process to support development and maintenance of pipeline; prepares information for reporting to key stakeholders; documents best practices and maintains team tools. Escalates to manager as needed.
• Closes opportunities using predefined program frameworks or templates, as applicable.
• Assists with execution and deal management by communicating and reporting with Microsoft stakeholders. Tracks blocking issues and works with deal stakeholders to drive resolutions.
• Supports post-deal governance and execution plans by working with internal and partner stakeholders across business and technical and operational teams and supports measurement results by assessing progress against defined success metrics (e.g., process improvements, business continuity through agreements).
• Embodies our culture and values.

Education/Experience:

• Bachelor's degree in business management, economics, finance, accounting or relevant field
• Microsoft experience a plus.
• 8-10 years' experience required.

Job Description

Typical Day in the Role

• Purpose of the Team: The candidate will be responsible for supporting business operations through identifying and managing external suppliers for our various outsourcing, development, and software/cloud needs. You will draft and negotiate agreements, kick-off projects with production, and manage the partner relationship. You will be responsible for contributing to process improvements, documenting best practices and maintaining key tools for the team. The role will cover supplier agreements as well as cloud order / software agreements.

Job Responsibilities:

• Establish and maintain communication services across business units or from the project team to the organization.
• Maintain the storage and retrieval of all project communications data and business metrics.
• Review contracts, cost proposals and contract supplements.
• Set up project and work breakdown structures.
• Establish and document business processes.