Business Intelligence & Analytics Lead

Required Skills & Experience

Advanced Power BI dashboard development and data visualization. Strong SQL and data analysis experience. Experience building KPI frameworks and executive reporting. Background in workforce planning, capacity management, demand forecasting, or operational analytics. Ability to gather requirements and convert business needs into reporting solutions. Strong stakeholder management and communication skills.

Nice to Have Skills & Experience

Experience with ServiceNow, Remedy, or similar operational platforms. Exposure to AI, automation, or analytics-driven process improvement initiatives. Experience with financial reporting, invoice reconciliation, or vendor performance analytics.

Job Description

We are seeking a Business Intelligence & Analytics Lead to drive reporting strategy, KPI development, and data-driven decision-making across operational, workforce, and financial functions. This individual will partner with business leaders to define metrics, business rules, and reporting requirements while leveraging existing data sources and collaborating with AI and engineering teams to deliver insights and automation.

Key Responsibilities

Design and develop executive-facing Power BI dashboards and reporting solutions. Define KPIs, business logic, calculations, and performance metrics related to demand, intake, backlog, capacity, utilization, and delivery performance. Translate business requirements into actionable reporting and AI use cases. Analyze operational and financial data to identify trends, bottlenecks, inefficiencies, and optimization opportunities. Partner with AI engineers to support automation, expense validation, anomaly detection, and decision-support initiatives. Establish reporting standards, governance, and data quality processes. Present findings and recommendations to senior leadership.