Business Consultant

Required Skills & Experience

Must-Haves

• Strong account management, customer service, operations, or relationship management experience
• Excellent organization and ability to manage multiple priorities at once
• Strong people skills with the ability to build relationships across different personalities and customer types
• Proven problem-solving and conflict-resolution skills Ability to calmly diffuse challenging customer situations and drive toward resolution

Nice to Have Skills & Experience

Nice-to-Haves

• Commercial cleaning or facilities services experience
• Experience working within a recurring service-based business
• Retail management or quick-service restaurant management background
• Experience managing a high volume of customer accounts or locations
• Experience with customer retention goals or incentive-based compensation Experience identifying upsell, referral, or additional service opportunities

Job Description

Day-to-Day

• Manage and support an assigned portfolio of existing customer accounts within a designated territory
• Spend the majority of the week in the field visiting customers and franchise owners
• Build and maintain relationships with customers to drive long-term account retention
• Respond to customer concerns and service issues, often within 24 hours
• Act as the primary point of contact when customers need additional support or changes to their existing services
• Troubleshoot service issues, diffuse challenging situations, and coordinate resolutions
• Coach, train, and support franchise owners in maintaining successful customer relationships
• Meet with approximately 10 franchise owners per month
• Complete approximately 130–155 customer audits/inspections per month
• Maintain a consistent monthly touchpoint cadence with assigned customers
• Use Excel to organize customer data and identify accounts requiring monthly, quarterly, or other scheduled inspections
• Identify opportunities for additional services, customer referrals, and new contracts
• Partner with the Sales team to support customer relationships and ongoing account growth Attend the Monday morning team meeting and organize the upcoming week's field schedule