Business Analyst

Required Skills & Experience

0-1 years of transferable experience Bachelor degree

Nice to Have Skills & Experience

Captive finance, automotive finance or banking experience

Job Description

The candidate will work as an entry-level business analyst and develop, lead, and deliver small to medium business initiatives that benefit internal and external customers. They will represent and advocate for the business process development with a primary focus on the collections domain.

Responsibilities:

• Serve as the first point of contact for Collections field office inquiries, providing timely acknowledgment, ongoing communication, and resolution support.
• Manage and prioritize inbox support, ensuring inquiries are addressed within established service expectations.
• Research, analyze, and resolve operational, procedural, and system-related issues by partnering with internal stakeholders and technical teams.
• Develop business requirements, process documentation, and other business-related deliverables for small to medium-sized initiatives.
• Create, document, and execute user acceptance testing (UAT) plans, test cases, and scripts for system and process enhancements.
• Collaborate effectively with peers, management, technical teams, and vendors while providing clear and professional communication.
• Researching and mapping business processes and developing/updating process flows.
• Working with internal stakeholders, technical staff, and vendors to resolve system issues.
• Processing and reconciling monthly vendor invoices.
• Assist with special projects and continuous improvement initiatives that support Collections Operations.