Bilingual Customer Support Agent - Portuguese

Required Skills & Experience

• Fluent in both English and Portuguese
• 1 to 2 years of call center experience
• Customer Service skills
• Exceptional verbal communication skills
• Ability to take feedback and execute accordingly
• Positive Attitude
• Diligent Multitasker and handle interactions via phone, email, and case management tickets
• Ability to work well independently
• Ability to work flexible hours and days as projects require
• Ability to stand and sit for sustained periods of time, at least 50%
• Close visual acuity to perform an activity such as: preparing and analyzing data; transcribing/typing; viewing a computer; extensive reading

Job Description

• Handle inbound, level 1 customer calls and email and make outbound calls where applicable
• Review and resolve client applications issues
• Handle incoming trouble tickets and triage them accordingly
• Provide a high level of customer service driving customer satisfaction
• Accurately document and report problems to technical staff for resolution
• Ability to troubleshoot and communicate resolutions effectively
• Additional responsibilities, as required