Audio Visual Support Specialist

Required Skills & Experience

-2+ years of AV experience in an enterprise/professional/corporate environment. -Knowledge and experience with meeting tools such as Webex, Jabber, content sharing and digital recording (or their equivalent). Knowledge and experience with WebRTC, Cisco scheduling and bridging, and TMS and room reservation systems, are preferred. -Experience working with and handling audio visual equipment. -Knowledge and experience with Control Systems, DSPs, Audio Distribution, Touch Panels and Virtual TPs, Cisco Codecs & Infrastructure AV equipment. -ITIL Foundation certification or practical experience of ITIL is desirable.

Knowledge of the following would be advantageous:

-Hands-on experience in desk side troubleshooting Application support experience with Microsoft Office 2017 and Windows 7, Citrix, Cisco AnyConnect, BlackBerry Work, iManage and SharePoint. -Exposure and/or experience with database applications.

Job Description

The Specialist, Audio Visual Support is a member of the Technology Support team of the Technology Department. The primary responsibilities of the Specialist, Audio Visual Support include: -Work closely with the team to set up and support meetings, events and other multi-media activities in the office and virtually. -Serve as an expert of meeting and collaboration tools - including Webex, Jabber, content sharing, digital recording, WebRTC, and Cisco scheduling. -Set up conference room technology for scheduled and ad hoc audio and video meetings. -Answer technical questions to meeting organizers, set up and distribute links (Webex, Zoom, etc.) for upcoming virtual meetings, support rehearsals and meetings in the office and virtually. -Show and guide Firm members and clients how to use Firm meeting tools such as Webex, audio conferencing, Cisco Jabber, content sharing, and alike. -Assist the AV lead and the team in scheduling and assigning team resources to meeting support requests, as needed. -Provide on-call support when required. -Help perform system quality checks to promptly correct audio visual technical issues before meetings and Firm events. Support Firm events by setting up, maintaining and/or removing AV equipment. -Monitor and follow up support requests submitted to the AV team via email, Jabber and ServiceNow. -Help troubleshoot, repair or escalate issues related to our integrated AV systems. -Use RRS and TMS systems, and other Firm systems, to ensure AV requests, reports, follow ups and activities are timely maintained and recorded. As a member of the Technology Support team, the Specialist, Audio Visual Support will collaborate with colleagues on technical support, including: -Supporting hardware, software, mobile devices and other peripherals. -Monitor the call queue from our internal ticketing system (Service Desk) and record, track and close service incidents promptly. -Take ownership of technical problems and resolve the issue. -Assist the team with technology equipment moves to support internal office relocations. -Work closely with team colleagues to keep them informed of technical issues, follow-ups, escalations and resolutions.