Ambassador

Required Skills & Experience

• Experience coordinating employee schedules and coverage needs
• Strong customer service, communication, and conflict resolution skills
• Ability to train, coach, and lead others with professionalism and accountability
• Highly organized with strong problem-solving and issue resolution skills
• Comfortable using technology and digital platforms
• Ability to manage multiple priorities in a fast-paced environment
• Professional, timely, dependable, and customer-focused

Nice to Have Skills & Experience

• Construction, industrial, or data center experience
• Leadership or supervisory experience
• Experience with badging, credentialing, or access control systems
• Bilingual or multilingual communication skills
• Experience with workforce onboarding or compliance programs
• Reporting and data tracking experience
• Military background Active OSHA 10+

Job Description

This position is onsite at a construction site in Cheyenne, WY. The position is willing to pay between $18-$20/HR depending on experience and qualifications.

The Lead Ambassador serves as a key on-site point of contact for Ambassador operations, day-to-day workforce support, and team accountability. In addition to performing core Ambassador responsibilities, the Lead helps coordinate site coverage, supports Ambassador onboarding and training, reinforces site access and compliance procedures, and helps ensure daily operations continue smoothly. This role supports reliable attendance and schedule execution by helping monitor coverage needs, acknowledging attendance or call-out reports when designated, capturing essential shift details, coordinating immediate coverage support, and escalating repeated, urgent, or unresolved concerns through the appropriate ODIN and Insight Global channels. The Lead also takes ownership of Ambassador-related jobsite concerns or conflicts by listening to both the client and Ambassador, helping identify a practical resolution, communicating next steps professionally, and addressing the situation with the Ambassador to prevent repeat issues. Day-to-Day Responsibilities Team Leadership

• Lead and support a team of Ambassadors
• Coordinate schedules, monitor coverage needs, and help prevent staffing gaps
• Provide regular coaching, real-time feedback, and performance observations to support Ambassador development
• Take ownership of Ambassador conduct on-site by setting expectations, reinforcing accountability, and addressing concerns directly with Ambassadors when issues arise
• Escalate repeated, urgent, or unresolved concerns through the appropriate ODIN and Insight Global channels
• Reinforce daily reporting expectations, pass-down communication, and documentation of recurring issues Site Access & Compliance
• Verify workers have required credentials and certifications
• Manage visitor check-in and badging
• Monitor access points and enforce site requirements
• Ensure compliance with site policies and procedures Onboarding & Training
• Support worker and contractor onboarding
• Train workers on access processes and required systems
• Verify required documentation and certifications
• Help workers resolve onboarding concerns Issue Resolution
• Serve as the first point of contact for site access issues
• Troubleshoot credential and badge-related problems
• Coordinate with internal support teams to resolve issues quickly
• Address Ambassador-related jobsite conflicts by gathering context from both the client and Ambassador, identifying a practical solution, and communicating next steps clearly
• Follow up with the Ambassador if client concerns are raised to coach on expectations, correct behavior, and help prevent repeat issues
• Escalate complex issues when needed Client & Workforce Support
• Represent the Client professionally on-site
• Build positive relationships with customers, contractors, and site leadership
• Provide timely communication and support
• Gather feedback and identify opportunities for process improvement

Work Environment:

Primarily based on-site at a construction or project location. This role requires frequent interaction with contractors, site leadership, and project stakeholders, as well as standing and walking throughout the workday.