Account Manager - HUB Locker

Required Skills & Experience

Qualifications

• Experience in account management, partner management, customer success, vendor management, or program coordination.
• Strong relationship-building and stakeholder-management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple accounts, projects, and competing priorities simultaneously.
• Strong problem-solving skills and ability to independently navigate partner issues.
• Strong attention to detail and experience maintaining accurate account or customer data.
• Proficiency with Microsoft Office, particularly Excel.
• Comfortable working in a fast-paced, cross-functional environment.

Job Description

Key Responsibilities

• Manage relationships with a portfolio of host partners, serving as a primary point of contact for ongoing support and operational needs.
• Guide partners through onboarding, implementation, and ongoing program activities to ensure a smooth experience.
• Build strong relationships with partners by proactively communicating updates, addressing questions, and identifying potential issues.
• Coordinate cross-functionally with teams such as Business Development, Operations, Quality, Customer Experience, and other internal stakeholders.
• Partner with third-party vendors and internal teams to resolve operational issues and keep projects moving forward.
• Maintain accurate partner, account, and project information within Salesforce and other internal tracking systems.
• Monitor account activity and proactively identify risks, gaps, or blockers that could impact the partner experience.
• Support audits and data-quality initiatives to ensure partner information, billing, and operational records are accurate.
• Track projects and deliverables from initiation through completion, ensuring stakeholders remain aligned on timelines and next steps.
• Identify recurring partner pain points and recommend process improvements that improve operational efficiency and the overall partner experience.
• Support reporting, special projects, and additional account-management initiatives as business priorities evolve.