Account Coordinator

Required Skills & Experience

Required Qualifications  High school diploma or equivalent required.  Experience in logistics, freight brokerage, transportation, customer service, or related field preferred.  Strong verbal and written communication skills.  Excellent organizational and multitasking abilities.

Nice to Have Skills & Experience

Core Competencies  Customer Service Excellence  Communication Skills  Organization and Time Management  Attention to Detail  Problem Solving  Teamwork and Collaboration

Job Description

Position Summary Our client is seeking a highly organized and customer-focused Account Coordinator to support Freight Brokers with the day-to-day management of freight operations while delivering exceptional service to customers and carrier partners. The successful candidate will thrive in a fast-paced environment, demonstrate strong attention to detail, and possess the ability to manage multiple priorities while supporting revenue-generating brokerage activities.

Key Responsibilities

 Provide day-to-day operational support for Freight Brokers and assigned customer accounts.  Assist with load creation, data entry, and maintenance of accurate shipment information within the TMS and brokerage systems.  Communicate with customers regarding shipment status, pickup and delivery updates, and service-related inquiries.  Track and monitor freight movements to ensure on-time performance.  Coordinate appointment scheduling, paperwork collection, and shipment documentation.  Assist brokers with carrier onboarding and compliance documentation.  Manage incoming phone calls, emails, and customer requests in a professional and timely manner.