Jobs in the United States

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Added 3 mins ago
Software Engineer (AI)
Zensar
Princeton, NJ · Jersey City, NJ
Must have skills:
Added 3 mins ago
Software Engineer (AI)
Zensar
Albany, NY · NY
Must have skills:
Added 3 mins ago
Software Engineer (AI)
Zensar
San Jose, CA · Campbell, CA
Must have skills:
Added 3 mins ago
Software Engineer (AI)
Zensar
Lansing, MI · Ann Arbor, MI
Must have skills:
Added 4 mins ago
Engineer Support Services
Insight
Austin
Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can…
Added 5 mins ago
SA
Engineer II, Software - Perception (SD/DC/Bos) - New Grad - 6139
Shield AI
United States
- $136,000 to $204,000 USD / year
Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software,…
Added 5 mins ago
SA
Engineer II, Software - Autonomous Pilot Integration - New Grad - 6127
Shield AI
Washington, DC
- $136,000 to $204,000 USD / year
Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software,…
Added 7 mins ago
Commercial Counsel, Advertising and Partnerships
Doximity
San Francisco, CA
Experience with ad tech, digital advertising, or media buying, particularly in highly regulated industries such as healthcare or financial services.
Added 8 mins ago
Senior Director, Healthcare Policy and Market Access
BD (Becton, Dickinson and Company)
Washington D.C., DC
…the imagination and passion of all of us - from design and engineering to the manufacturing and marketing of our billions of MedTech products per year - to look at the impossible and find…
Added 10 mins ago
Business Development Manager, Technology Alliances
DataDome
Remote, United States
…with Partner Marketing, Product Marketing, Product, Solutions Engineering and Revenue teams. This role is global, and operates on US East Coast…
Added 13 mins ago
Student Radiology Tech
Lifepoint Health
Winchester, TN
Basic Life Support certification is required within 30 days of hire
Added 13 mins ago
Senior Software Engineer, Interfaces and Contracts, Amazon LEO, D2D Software
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
- Experience as a mentor, tech lead or leading an engineering team
Added 13 mins ago
Senior Software Engineer, Requirements , Amazon LEO, D2D Software
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
- Experience as a mentor, tech lead or leading an engineering team
Added 13 mins ago
Senior Financial Analyst, Finance Transformation and Analytics - North America Customer Fullfillment
Amazon.com Services LLC
Nashville, TN · Bellevue, WA · Arlington, VA · New York, NY · Irving, TX
10. Work with data-source providers and tech teams to ensure key decision data is accurate, automated, and timely.
Added 15 mins ago
FAST Labs RF Scientist I or II
BAE Systems
Merrimack, NH · Austin, TX
…Scientists to support the Multi-Mode Sensing Equipment (MMSE) Tech Area in the Sensing Technologies (ST) Product Line. Our strategic vision highlights collaboration across the enterprise,…
Added 16 mins ago
Staff Software Engineer, Application Infrastructure
Toast
Remote, United States
Define and enable adherence to engineering best practices, coding standards, and architectural guidelines
Added 16 mins ago
UG
Principal Architect - Remote
UnitedHealth Group
Eden Prairie, MN
- $134,600 to $230,800 USD / year
area, you will be required to work in the office a minimum of four days per week
Added 17 mins ago
Manufacturing Engineer – NBRO Aftermarket (Onsite)
RTX
United States
Qualifications You Must Have
Added 20 mins ago
SI
Community Manager
Salesforce, Inc.
CA · WA
- $123,100 to $202,600 USD / year
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…
Added 20 mins ago
SI
Life Sciences Product Liaison Senior Director
Salesforce, Inc.
Remote, United States
- $191,100 to $348,600 USD / year
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…
Added 20 mins ago
SI
Senior Software Engineer, Data Ingestion
Salesforce, Inc.
GA · WA · CA
- $172,500 to $285,800 USD / year
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…
Added 20 mins ago
SI
Senior Recruiter, AI Labs
Salesforce, Inc.
IL · WA · IN · TX
- $117,400 to $177,600 USD / year
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…
Added 20 mins ago
SI
Senior Product Marketer
Salesforce, Inc.
CA · WA
- $94,000 to $142,300 USD / year
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…
Added 20 mins ago
SI
Senior Director of Growth Marketing
Salesforce, Inc.
CA · WA
- $181,700 to $332,600 USD / year
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…
Added 20 mins ago
SI
Field Marketing Manager
Salesforce, Inc.
CA · WA
- $94,000 to $155,200 USD / year
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…

Insight Enterprises, Inc.

Engineer Support Services

Austin, TX, United States

Apply on jobsearch.insight.com About employer

Applications open in a new tab.

Job details

Experience: 3-5+ years of experience in Desktop Support, IT Support, or End-User Computing within an enterprise environment.
Posting language: English
Posted: Nov 11, 2026

Original job description

Requisition Number: 106962 Engineer Support Services

Location: This role is fully onsite in Austin, TX

Salary: $115,000 / annualized

Insight at a Glance

14,000+ engaged teammates globally
$8.2 billion in revenue in 2025
Certified as a Great Place to work in 9 Countries in 2025
Fortune 500 Company (No. 447) in 2025
Received 25+ industry and partner awards in the past year
$1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

We are seeking a highly motivated, customer-focused IT Tech Support Specialist to provide onsite technical support at our Austin, TX location. This role serves as a key onsite technology resource, delivering Level 2 support, resolving complex hardware and software issues, supporting end-user technology initiatives, and minimizing disruption to business operations.

The successful candidate will demonstrate strong technical ownership, excellent communication skills, professionalism, urgency, and discretion while supporting a fast-paced enterprise environment.

What you’ll do:

Desktop and End-User Support

Provide hands-on Level 2 technical support for onsite employees.
Troubleshoot Windows 11, Microsoft 365, Outlook, Teams, and enterprise applications.
Diagnose and resolve hardware, software, network connectivity, authentication, and peripheral issues.
Support desktops, laptops, HP Thin Clients, mobile devices, printers, and conference room technology.
Troubleshoot Citrix VDI issues involving connectivity, performance, authentication, sessions, and user profiles.
Provide remote support when required.

Incident Management and Escalations

Manage incidents and service requests through ServiceNow.
Prioritize work based on business impact, urgency, and established service-level expectations.
Maintain accurate ticket documentation, troubleshooting steps, and resolution details.
Collaborate with Infrastructure, Engineering, Security, and other technical teams to resolve complex issues.
Communicate status, impact, and next steps clearly to users and stakeholders.
Identify recurring issues and contribute to problem management and long-term remediation.

Executive and Business-Critical Support

Deliver responsive, professional technical support to business users and senior stakeholders.
Provide high-touch support for time-sensitive and business-critical technology issues.
Support meeting room technology, video conferencing, and collaboration tools.
Maintain discretion and take end-to-end ownership of escalated issues.

Endpoint Management and Deployment

Configure, deploy, maintain, and troubleshoot corporate workstations and mobile devices.
Support device provisioning, software installation, replacement, and lifecycle activities.
Assist with endpoint management platforms such as Microsoft Intune and MobileIron.
Support employee onboarding, offboarding, workstation transitions, and technology refreshes.
Maintain accurate hardware inventory and asset records.

Operational Excellence

Follow IT security policies, identity verification procedures, and operational controls.
Maintain technical documentation and contribute to knowledge base improvements.
Identify opportunities to improve service delivery and reduce recurring incidents.
Collaborate with regional and global Tech Support teams to provide consistent support.
Participate in technical projects, system upgrades, migrations, and enterprise rollouts.

What we’re looking for:

3-5+ years of experience in Desktop Support, IT Support, or End-User Computing within an enterprise environment.
Strong troubleshooting knowledge of Windows 10/11 and Microsoft 365 applications.
Experience supporting Citrix VDI or similar virtual desktop technologies.
Working knowledge of Active Directory, Microsoft Entra ID, and Group Policy.
Familiarity with Microsoft Intune, MobileIron, or similar endpoint management platforms.
Experience with ITSM platforms such as ServiceNow.
Understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and enterprise networking fundamentals.
Experience supporting iOS and Android mobile devices.
Excellent written and verbal communication skills, customer service orientation, and analytical problem-solving ability.
Ability to manage competing priorities, work independently, and communicate technical information to nontechnical audiences.
Professional presence and confidence supporting senior stakeholders and executive-level users.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Posting Notes: Austin || Texas (US-TX) || United States (US) || Engineering || None || US - Austin, TX ||

Apply on jobsearch.insight.com About employer

More about this job

Skills

Cybersecurity
Technical support
Communication skills
Troubleshoot
Microsoft Windows
Microsoft 365
Microsoft Outlook
Microsoft Teams
ServiceNow
Documentation
Troubleshooting
Collaboration
Onboarding
Microsoft Active Directory
IT service management
DNS
DHCP
VPN
Customer service
Problem solving
Work independently

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Work requirements

Jobs in the United States