Tenant Services Event Lead

Insidesource DEI Statement By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to “unleash human and business potential.” We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.

Job Summary The Lead Technician is a fundamental team member that provides effective guidance and high standards. Ensure installation solutions that elevates customer satisfaction, as well as build repeat business and overall efficiency. The Lead Technician supplies timely response to clients’ requests for day-to-day coordination of moves, reconfigurations and repair/maintenance of client’s furniture and lab equipment. This position is the point of contact for all Techs.

Essential Duties and Responsibilities Including but not limited to:

• Ticket assessment (take measurements, check path of travel, access verification, equipment required to complete assignments and truck check out if necessary).
• Creating truck route timeline and send calendar invite to techs assigned to that day.
• Provide quality assurance and follow through.
• Implement daily work requests/tickets, employee onboarding, storage clean-outs, and ergo products.
• Installation tickets (planning, scope, field verification, review parts quantity before installation, review work with techs a day before).
• Follow up with Program Manager and Project Manager with any issues after completion of requested work.
• Manage a scalable labor crew based on fluctuating work volumes.
• Train Techs based on training matrix to ensure quality and efficiency of their performance.
• As necessary, use supplier’s truck or service van in the performance of the services.
• Collaborate with PM on projects to provide man-power hours, project timelines, and any additional project requirements.
• Complete punch list in PlanGrid.
• Closeout of tickets assigned directly to lead.
• Develop and monitor metrics associated with furniture installs and project execution.
• Perform light handyman work when required.
• Ability to lift and / or move up to 50 pounds on a regular basis.

Skills, Knowledge, Experience Required

• Ability to work in a fast-paced environment.
• Self-motivated; ability to work with others and individually.
• Practical working knowledge of Allsteel and Herman Miller systems products
• Adept at managing multiple projects simultaneously in a fast-paced work environment.
• Excellent and effective oral and written communication
• Strong organizational, analytical, and administrative skills to document damaged product or missing product.
• Able to use basic hand tools.
• Working knowledge of Microsoft Office Suite.
• Ability to see the big picture and integrate into day-to-day tasks and activities.
• Ability to work independently with small installations.
• General knowledge of all aspects of contract furniture delivery and installation.
• Customer service, problem solving, and time management is essential.
• Fluid interpersonal skills to interact effectively with others.
• Knowledgeable of loading and securing furniture in vehicles for safe transport.
• Valid driver’s license. Must be able to pass a Motor Vehicle Record check.
• Comfortable driving 16’ and 24’ vehicles
• Installation or move management background a plus.

The anticipated compensation for this role is $30 - $35 per hour. Actual compensation will be determined based on factors such as experience, skills, qualifications, and internal equity.