Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
UG
Director of Operations
UnitedHealth Group
Dallas, GA
- $90,880 to $136,320 USD / year
…of one or more home health care centers. This role provides strategic and operational oversight to ensure regulatory compliance, quality patient care, business growth, fiscal performance,…
Added 1 min ago
Data Center Project Coordinator
WSP
Milwaukee, WI
…Project Coordinator is responsible for supporting the Project Manager and project teams with administrative duties throughout the project lifecycle. They will take a proactive role…
Added 3 mins ago
Project Manager
Mid Hudson Valley Federal Credit Union
Kingston, NY
We are currently seeking a Project Manager to guide our teams at MHV. This role would manage critical initiatives that would have significant financial impact on internal and external…
Added 8 mins ago
Environmental Engineer, Air
Chemours
Parkersburg, WV
The Environmental Site Air Consultant is responsible to provide strategic leadership and program management for focused Air related environmental program(s) assigned to ensure compliance…
Added 11 mins ago
Associate Manager PT 20-29 hours
Tumi
Short Hills, NJ
This position may be eligible to participate in a company incentive program.
Added 11 mins ago
Registered Nurse Manager Med Surg
Ascension Health
Derby, KS
Manage unit finances with a strategic eye, overseeing budgets and expenditures to ensure our team has the essential tools and supplies needed to save lives.
Added 11 mins ago
Registered Nurse Manager Critical Care
Ascension Health
Derby, KS
Manage unit finances with a strategic eye, overseeing budgets and expenditures to ensure our team has the essential tools and supplies needed to save lives.
Added 11 mins ago
Agentic Commerce Senior Manager | Industrial
Accenture
Overland Park, KS
…within AI-driven and ecosystem-based environments. This Senior Manager will translate strategic vision into actionable programs, commercial value cases, and implementation roadmaps that…
Added 11 mins ago
Enterprise Change and Training Design Senior Manager, Life Sciences
Accenture
Overland Park, KS
A strategic leader and trusted advisor with deep Life Sciences expertise. You are a structured problem solver with extensive consulting and industry experience. You communicate clearly and…
Added 11 mins ago
A
Agentic Commerce Senior Manager | GEO & Search
Accenture
Overland Park, KS
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to help lead the design and delivery of generative engine optimization and digital ecosystem transformation programs. This role sits directly below the…
Added 11 mins ago
Director, Insurance and Project Risk Management Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
…accountable for protecting the company’s balance sheet, enabling strategic growth, and ensuring alignment with enterprise risk…
Added 11 mins ago
Director of Origination Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
Oversee market research, site selection, and competitive analysis to identify strategic opportunities for future development projects.
Added 11 mins ago
BH
Financial Planning & Analysis (FP&A) Level II or Senior Analyst
Black Hills Energy
Wichita, KS
- $79,400 to $139,900 USD / year
Reporting Relationship:Financial Planning & Analysis Manager
Added 11 mins ago
Product Manager - Technical
Intermountain Health
Topeka, KS
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 12 mins ago
Manager Divisional Finance & Decision Support
Blue Cross Blue Shield of Kansas
Topeka, KS
Added 12 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Topeka, KS
Lead strategic initiatives for seamless application integration, orchestrating the collaboration of diverse software components to enhance overall system efficiency and drive optimal…
Added 12 mins ago
Regulatory Readiness Program Manager
Meta
Topeka, KS
Regulatory Readiness Program Manager Responsibilities:
Added 12 mins ago
Product Marketing Manager
Meta
Topeka, KS
Meta is seeking an experienced Product Marketing Manager to join our team. As a Product Marketing Manager at Meta, you will help grow products used by billions of people and businesses all…
Added 12 mins ago
Manager Application Development & Support
Blue Cross Blue Shield of Kansas
Topeka, KS
Added 12 mins ago
Network Development Manager
Meta
Topeka, KS
Meta's Network Investments team is responsible for the strategic planning, commercial development, and delivery of one of the world's largest and fastest-growing fiber optic backbone…
Added 12 mins ago
C
Regional Maintenance Manager
CBRE
Topeka, KS
- $200,000 to $210,000 USD / year
…looking for a skilled and forward-thinking Regional Maintenance Manager (RMM) to join our growing team as we work to service one of the world’s largest online…
Added 14 mins ago
Study Abroad Advisor
CIEE Inc
Remote, United States
…proactive outreach and conversion of applicants and accepted program participants. In addition, the SAA is responsible for contributing to strategic student and campus outreach efforts to…
Added 15 mins ago
P
Director of Software Engineering, Manufacturing Operations
Protolabs
Maple Plain, MN
- $164,500 to $219,300 USD / year
…software development teams, each led by its own engineering manager, and is accountable for the people, platforms, and roadmap that keep our factories running and…
Added 20 mins ago
TT
Vice President, Total Rewards
Travere Therapeutics
Denver, CO
- $285,000 to $385,000 USD / year
As a member of the People Success Leadership Team, the Vice President serves as a strategic advisor to the Chief People Officer and senior leaders. The role partners closely with Finance…
Added 20 mins ago
Retail Territory Manager
Mondelez International
Newport, OR · Coos Bay, OR · Florence, OR · Lincoln City, OR · Coquille, OR · North Bend, OR · Tillamook, OR · Reedsport, OR
As a Retail Territory Manager, you’re the heartbeat of Mondelēz’s in-store success. You lead the charge in delivering world-class Direct Store Delivery (DSD) execution - bringing beloved…

Inovalon

Manager, Technical Account Management and Elevated Support

Tampa, FL, United States

$95,800 to $130,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $95,800 to $130,000 USD / year
Experience: 8+ years of experience in technical account management, customer success, or elevated support required in Revenue Cycle Management.
Posting language: English
Posted: Nov 3, 2026

Original job description

Who We Are

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

Who You Are

As the Manager, Technical Account Management and Elevated Support, you will build and run a scalable technical account management program that helps customers get lasting value from Inovalon solutions after go-live. Working across customer success, support, product, engineering, sales, and operations, you will shape a billable services model that drives adoption, retention, and customer satisfaction. You bring customer-facing leadership, operational discipline, and technical fluency to lead your team, elevate service delivery, and guide clients through complex technical and business challenges.

What You'll Do

Lead and develop the Technical Account Management and Services Bureau teams, with accountability for coaching, goal setting, performance management, and day to day operations.
Define, mature, and scale the Technical Account Management operating model, including service scope, customer eligibility, engagement cadence, onboarding, handoffs, documentation, delivery standards, and value measures.

Lead Technical Account Managers and Support Analysts by setting goals, coaching service delivery and customer engagement skills, and ensuring each assigned TAM delivers services: primary technical point of contact, technical guidance and consultation, case guidance and oversight, internal coordination, escalation management, reporting and trend analysis, education, and product advocacy.

Partner with Sales, Customer Success, and account teams to identify customers who would benefit from TAM services, support positioning and expansion discussions, and provide delivery input for new opportunities.
Oversee customer engagement activities such as Monthly Business Reviews, Quarterly Business Reviews, executive communications, and strategic account planning for assigned portfolios and high visibility accounts.
Monitor customer satisfaction, retention indicators, utilization, account health, adoption trends, and risk signals to improve outcomes, reduce churn, and demonstrate program value.
Serve as the escalation point for complex customer issues, incidents, and planned changes, coordinating with Product, Engineering, and Operations to drive timely, structured resolution.
Develop and refine standard operating procedures for ticket management, monitoring, alerting, incident management, customer engagement, and service delivery.
Engage directly with customers to gather feedback, strengthen relationships, support high quality service delivery, and represent the program in customer facing settings, including occasional domestic travel.

What You'll Need

8+ years of experience in technical account management, customer success, or elevated support required in Revenue Cycle Management.
Bachelor’s degree in Business, Information Technology, Healthcare Administration, or a related field, or equivalent combination of education and experience required.
Strong understanding of revenue cycle management workflows and the downstream impact of support and service delivery on healthcare customers.
Demonstrated ability to manage performance through KPIs, CSAT, utilization metrics, account health reporting, and data driven decision making.
Strong consultative communication, troubleshooting, analytical, and problem solving skills, with the ability to explain complex technical concepts clearly to clients and internal stakeholders.
Experience leading escalations and collaborating effectively across Sales, Customer Success, Product, Engineering, and Operations.
Strong organizational and project management skills, with the ability to manage multiple priorities in a fast paced, customer focused environment.
Show growth potential and learning agility by building knowledge quickly across evolving products, customer needs, and service offerings, and applying that learning to improve team and program performance.
Demonstrate leadership by developing team members, influencing cross functional partners, building strong customer relationships, and driving accountability to delivery standards and business outcomes.
Adapt effectively to ambiguity, shifting priorities, and changing customer needs while maintaining focus on outcomes, service quality, and client value.
Apply creative thinking to improve the TAM program, refine service delivery models, and solve customer challenges in practical, scalable ways.
Use analytical skills to interpret performance data, identify trends and risks, and make sound decisions that support retention, satisfaction, and operational effectiveness.
Nice to have: healthcare technology or SaaS experience, particularly in products that support clinical quality, risk adjustment, or payer and provider workflows.

Our Shared Commitments

Maintain compliance with Inovalon’s policies, procedures and mission statement;
Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of Employer.

Work Environment

This is primarily a computer-based role performed in a remote, hybrid, or office environment. The role requires prolonged periods of computer use and frequent communication and interaction with others, either virtually and/or in person. The role may occasionally require transporting or moving work-related equipment weighing up to 10 pounds, such as a laptop and related materials. Some travel may be required, depending on the needs of the role. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position, consistent with applicable law.

This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)

If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.

By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

To review the legal requirements, including all labor law posters, please visit this link https://postings.govdocs.com/#/8sZXnFNWk3KYs3F

To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link https://www.inovalon.com/privacy-policy/

Work Location: If the US position is listed as remote, employees who reside within a 40-mile radius of one of our office locations in Tampa, FL; Canonsburg, PA; or Bowie, MD will follow a hybrid work schedule and are expected to work in the office two days per week (Tuesdays and Wednesdays).

Apply About employer

Report this job