Jobs in the United States

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Added 1 min ago
AT
Sr. Technical Program Manager
Arlo Technologies, Inc.
Milpitas, CA
- $140,000 to $170,000 USD / year
As a Technical Program Manager on Partner Platform, you own Arlo's partner programs end to end, from signed agreement to production launch and steady-state operations. You are the single…
Added 1 min ago
Commissioning Senior Manager - Mechanical
Fleet Data Centers
Remote, United States
The Mechanical Commissioning Senior Manager leads the end-to-end commissioning lifecycle for all mechanical systems in mission-critical and supporting facilities, ensuring these are…
Added 2 mins ago
Manager-Migrant Seasonal Farmworker Program
Technical College System of Georgia
United States
The Technical College System of Georgia (TCSG) is seeking highly qualified applicants for their full-time Manager of Migrant and Seasonal Farmworker Program position in the Office of…
Added 2 mins ago
Manager-Foreign Labor Certification (FLC)
Technical College System of Georgia
United States
Manager of Foreign Labor Certification Program position in the Office of Workforce Development.
Added 2 mins ago
Engineering Project Manager, Sensors
Lyntris
Mullica Hill, NJ · Falls Church, VA · Bloomington, IN · Panama City Beach, FL
The Engineering Project Manager, Sensors leads day-to-day execution of assigned engineering projects or defined work packages within the Sensors portfolio. The role supports…
Added 2 mins ago
Principal Statistical Programmer /Analyst Consultant
ClinChoice
United States
…deliver technical programming and information components of a project. This position requires high technical skills and thorough industry knowledge to independently perform the Programming…
Added 3 mins ago
AI Center of Excellence (COE) Delivery Team Intern
JM Flex Solutions LLC
FL
The JM Family College Internship Program is designed to create an opportunity for college students to have meaningful work experiences that tie to their programs of study.
Added 3 mins ago
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Program Lead
Honeywell
Rosemont, IL · Houston, TX
- $138,000 to $173,000 USD / year
…standards for our customers and for Honeywell. We are looking for a project manager to support and drive the growth of our UOP Aftermarket Services solutions portfolio. We are looking for a…
Added 3 mins ago
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Program Lead
Honeywell
Rosemont, IL · Houston, TX
- $138,000 to $173,000 USD / year
…standards for our customers and for Honeywell. We are looking for a project manager to support and drive the growth of our UOP Aftermarket Services solutions portfolio. We are looking for a…
Added 3 mins ago
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Production Assembly Lead
Available Position (Company name withheld)
CHICAGO, IL
- $20 to $22 USD / hour
Working with Production Assembly Manager and Supervisors is responsible for assisting in all aspects of the Spacemaster Product Line. Also work completing assignments and RPO’s.
Added 4 mins ago
Lead/Principal Transmission Line Engineer
AtkinsRealis USA Inc.
United States
Ability to take on a project engineer and/or project manager role as required.
Added 4 mins ago
AU
Lead to Senior Level Piping Designer, Industrial and Pharmaceutical
AtkinsRealis USA Inc.
United States
- $60 to $75 USD / hour
Coordinate all design for the Project Manager during all design phases of the project and be responsible in delivering the conceptual design review and basic design review.
Added 4 mins ago
Creative Project Manager
Memphis Grizzlies
Memphis, TN
…are making, why it matters, and when it is due. The Creative Project Manager makes that happen for the Memphis Grizzlies. You will be the central point of contact, owning the intake,…
Added 4 mins ago
Operations Manager
Hydro Resources Holding
Ft. Lupton, CO
…DOT regulations and Hydro Resources - Rocky Mountain Safety Program…
Added 4 mins ago
Mechanic
NEW EARTH USA LLC
Monticello, MS
Ability to use personal protective equipment in compliance with OSHA exposure control program.
Added 5 mins ago
Commissioning Subject Matter Expert – Electrical
IREN
Remote, United States
…input on designs, equipment and commissioning scopes. This is a program-level, senior individual-contributor role that stays with the Director rather than with one project, and it is one of…
Added 6 mins ago
NB
Sr. Commercial Manufacturing API Manager
Neurocrine Biosciences Inc.
United States
- $143,600 to $196,000 USD / year
Manages the operational activities (schedule, timelines, cost) of the CMOs and or CPOs, ensuring cost, quality, metrics, delivery and program objectives are met
Added 7 mins ago
Manager of Sales Development
OnYourMark Education
Remote, United States
This role is focused on top-of-funnel lead generation with a marketing-support lens. The Manager of Sales Development conducts outbound prospecting and nurture campaigns, qualifies leads…
Added 7 mins ago
HU
Technician Trainee - Water (Potential Promotion to Tech 1 at 90 days)
Hydromax USA
Orlando, FL
- $18 to $21 USD / hour
➔ Field Operations Manager (Team coaching & project support) ~ 1 year
Added 8 mins ago
EPU Engineering Supervisor- Any SNC Site
Southern Company
Birmingham, AL · Waynesboro, GA · Baxley, GA · Dothan, AL
The Engineering Supervisor (EPU) reports to the Fleet Central Design EPU Manager for overall management and providing technical direction for design products associated with Extended Power…
Added 8 mins ago
Technical Director, Transportation Project Manager
WSP
South Jordan, UT
…sidewalks. We have managers for alternative delivery projects, program management (owner’s representatives), municipal work, and traditional design-bid-build projects. We are seeking a…
Added 8 mins ago
Email Marketing & Paid Media Specialist
Leupold + Stevens, Inc.
Beaverton, OR
…This role helps build and execute our email/SMS marketing and project manages our paid media programs, working closely with our design team and media agencies to bring both to…
Added 9 mins ago
DM
Operations Administrative Assistant
Design Mechanical, Inc.
Louisville, CO
- $20 to $30 USD / hour
…Voluntary Spouse & Child Insurance, AD&D, Employee Assistance Program, PTO, Paid Holidays, voluntary additional insurances/benefits, and other great…
Added 9 mins ago
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Senior Manager, Cell Therapy Hub
AstraZeneca
Wilmington, DE · Wilmington
- $137,937.6 to $206,906.4 USD / year
We are seeking a Senior Manager, Cell Therapy Hub to join our Cell Therapy Patient Operations team supporting clinical and commercial cell therapy production across multiple sites. This…
Added 10 mins ago
CO
BUDGET & FINANCE DEPARTMENT - FINANCIAL RECOVERY DIVISION MANAGER
County of El Paso
El Paso, TX
- $79,654.25 USD / year
Manages the operation of a comprehensive financial recovery program with specific responsibility for the receipt, deposit and bookkeeping entries for funds recieved by the Financial…

Inovalon

Manager, Technical Account Management and Elevated Support

Tampa, FL, United States

$95,800 to $130,000 USD / year

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Job details

Pay: $95,800 to $130,000 USD / year
Experience: 8+ years of experience in technical account management, customer success, or elevated support required in Revenue Cycle Management.
Posting language: English
Posted: Nov 3, 2026

Original job description

Who We Are

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

Who You Are

As the Manager, Technical Account Management and Elevated Support, you will build and run a scalable technical account management program that helps customers get lasting value from Inovalon solutions after go-live. Working across customer success, support, product, engineering, sales, and operations, you will shape a billable services model that drives adoption, retention, and customer satisfaction. You bring customer-facing leadership, operational discipline, and technical fluency to lead your team, elevate service delivery, and guide clients through complex technical and business challenges.

What You'll Do

Lead and develop the Technical Account Management and Services Bureau teams, with accountability for coaching, goal setting, performance management, and day to day operations.
Define, mature, and scale the Technical Account Management operating model, including service scope, customer eligibility, engagement cadence, onboarding, handoffs, documentation, delivery standards, and value measures.

Lead Technical Account Managers and Support Analysts by setting goals, coaching service delivery and customer engagement skills, and ensuring each assigned TAM delivers services: primary technical point of contact, technical guidance and consultation, case guidance and oversight, internal coordination, escalation management, reporting and trend analysis, education, and product advocacy.

Partner with Sales, Customer Success, and account teams to identify customers who would benefit from TAM services, support positioning and expansion discussions, and provide delivery input for new opportunities.
Oversee customer engagement activities such as Monthly Business Reviews, Quarterly Business Reviews, executive communications, and strategic account planning for assigned portfolios and high visibility accounts.
Monitor customer satisfaction, retention indicators, utilization, account health, adoption trends, and risk signals to improve outcomes, reduce churn, and demonstrate program value.
Serve as the escalation point for complex customer issues, incidents, and planned changes, coordinating with Product, Engineering, and Operations to drive timely, structured resolution.
Develop and refine standard operating procedures for ticket management, monitoring, alerting, incident management, customer engagement, and service delivery.
Engage directly with customers to gather feedback, strengthen relationships, support high quality service delivery, and represent the program in customer facing settings, including occasional domestic travel.

What You'll Need

8+ years of experience in technical account management, customer success, or elevated support required in Revenue Cycle Management.
Bachelor’s degree in Business, Information Technology, Healthcare Administration, or a related field, or equivalent combination of education and experience required.
Strong understanding of revenue cycle management workflows and the downstream impact of support and service delivery on healthcare customers.
Demonstrated ability to manage performance through KPIs, CSAT, utilization metrics, account health reporting, and data driven decision making.
Strong consultative communication, troubleshooting, analytical, and problem solving skills, with the ability to explain complex technical concepts clearly to clients and internal stakeholders.
Experience leading escalations and collaborating effectively across Sales, Customer Success, Product, Engineering, and Operations.
Strong organizational and project management skills, with the ability to manage multiple priorities in a fast paced, customer focused environment.
Show growth potential and learning agility by building knowledge quickly across evolving products, customer needs, and service offerings, and applying that learning to improve team and program performance.
Demonstrate leadership by developing team members, influencing cross functional partners, building strong customer relationships, and driving accountability to delivery standards and business outcomes.
Adapt effectively to ambiguity, shifting priorities, and changing customer needs while maintaining focus on outcomes, service quality, and client value.
Apply creative thinking to improve the TAM program, refine service delivery models, and solve customer challenges in practical, scalable ways.
Use analytical skills to interpret performance data, identify trends and risks, and make sound decisions that support retention, satisfaction, and operational effectiveness.
Nice to have: healthcare technology or SaaS experience, particularly in products that support clinical quality, risk adjustment, or payer and provider workflows.

Our Shared Commitments

Maintain compliance with Inovalon’s policies, procedures and mission statement;
Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of Employer.

Work Environment

This is primarily a computer-based role performed in a remote, hybrid, or office environment. The role requires prolonged periods of computer use and frequent communication and interaction with others, either virtually and/or in person. The role may occasionally require transporting or moving work-related equipment weighing up to 10 pounds, such as a laptop and related materials. Some travel may be required, depending on the needs of the role. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position, consistent with applicable law.

This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)

If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.

By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

To review the legal requirements, including all labor law posters, please visit this link https://postings.govdocs.com/#/8sZXnFNWk3KYs3F

To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link https://www.inovalon.com/privacy-policy/

Work Location: If the US position is listed as remote, employees who reside within a 40-mile radius of one of our office locations in Tampa, FL; Canonsburg, PA; or Bowie, MD will follow a hybrid work schedule and are expected to work in the office two days per week (Tuesdays and Wednesdays).

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