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Assistant General Manager - Tatte Brookline
Tatte Bakery & Cafe
Brookline, MA
- $67,000 to $81,000 USD / year
The Assistant General Manager (AGM) works alongside the General Manager to support all aspects of café operations while helping create a warm, authentic, and inspiring environment for both…
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Associate Veterinarian - Hoffman Animal Hospital
Hoffman Animal Hospital
Annapolis, MD
…Director Dr. Carrie Muller launched her "Message to Garcia" program which provides free veterinary care to veteran support dogs, and is highly engaged with the VetEvolve new graduate…
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Delivery Driver
Jason's Deli
Topeka, KS
Education: It is preferred the applicant be enrolled in high school or a certified G.E.D. program or have their high school diploma or G.E.D.
Added 1 min ago
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Full-Time Store Manager Trainee
ALDI Brand
Rockwall, TX
- $29.5 USD / hour
- Full-time
Lead by doing at ALDI. Our Store Manager Trainee program prepares you to run your own store through hands-on leadership experience. You'll learn how to manage operations, develop teams, and…
Added 1 min ago
Quality Control Manager
F.H. Paschen
Raleigh, NC
Report to the Senior Project Manager / Project Executive and perform oversight and implement project specific quality control plans and ensure project team members and subcontractors are…
Added 1 min ago
Estimator
F.H. Paschen
Irving, TX · Dallas, TX
An Estimator supports and works with management, operations and estimating staff in the review of project plans, requirements, and specifications. The Estimator generates budgets, estimates…
Added 1 min ago
Carpentry Estimator/Project Manager
F.H. Paschen
Chicago, IL
An interior carpentry self-perform estimator/PM supports and works with management and operations staff in the review of project plans, requirements, and specifications. The estimator/PM…
Added 1 min ago
Administrative Assistant
F.H. Paschen
Chicago, IL
Provide administrative support to project managers, engineers, and other team members, ensuring smooth and efficient operations within the construction projects. This position reports to…
Added 1 min ago
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Kipling: Supervisor - Carlsbad
VF
United States
- $21.4 to $28.8 USD / hour
…merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and…
Added 1 min ago
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The North Face: Supervisor - San Francisco Premium Outlets
VF
United States
- $22 to $33 USD / hour
…merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and…
Added 1 min ago
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Kipling: Assistant Store Manager- Woodbury
VF
United States
- $24 to $36 USD / hour
As the Assistant Store Manager, you will lead, develop, and motivate a team of Brand Advocates to deliver consistent, best-in-class customer experience that reflects our brand values and…
Added 1 min ago
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Vans: Assistant Manager - Salt Lake City
VF
United States
- $20 to $30 USD / hour
As the Assistant Store Manager, you will lead, develop, and motivate a team of Brand Advocates to deliver consistent, best-in-class customer experience that reflects our brand values and…
Added 1 min ago
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Vans: Store Manager - Orange Park Mall
VF
United States
- $29.2 to $43.8 USD / hour
A day in the life of a Store Manager at Vans looks a little like this.
Added 1 min ago
Architect, Ansible - FSI
Red Hat, LLC
Remote, United States
…deployment, compliance as code, security orchestration, and Day-2…
Added 1 min ago
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Kitchen Manager
projects/helpful-passage-853/companies/30ad1728-df4c-4814-8980-df0542fd3503
Auburn Hills, MI
- $58,000 to $72,000 USD / year
…Rainforest Cafe is looking for a passionate, driven Kitchen Manager to join our culinary leadership team and help bring the energy, excitement, and flavor behind one of the most unique…
Added 1 min ago
Pipeline Operator - Big Spring, TX
Delek US
Big Spring, TX
…management, and better sleep. Through our performance management program, you can earn additional annual incentives as you set and achieve goals. Our pay for performance culture motivates…
Added 1 min ago
Clinical Operations Manager
UC Davis Health
CA
…and the Medical Director’s clinical oversight the Clinical Operations Manager (COM) for Respiratory Care Services (RCS) ensures that all programs, practices, policies and procedures…
Added 1 min ago
Assistant Food Operations Manager
SSA Group
Salt Lake City, UT
Want to work at the wildest place in town? SSA Group at Utah's Hogle Zoo is looking for an Assistant Food Service Operations Manager to join our team!
Added 1 min ago
Claims Specialist, Fine Art & Specie
AXA
EXTON · HARTFORD · NEW YORK
…claims as part of the Claims team. Close collaboration with the Manager and fellow Claims Specialists is expected. We are looking for someone to drive Claims to resolution along with…
Added 1 min ago
Commercial Specialist
AutoZone
Mckees Rocks, PA · McKees Rocks, PA
As a Commercial Specialist, you’ll be a key player in AutoZone’s commercial sales and service operations. You’ll drive WOW! customer service, increase commercial sales, and ensure smooth…
Added 1 min ago
Mining Intern
Silvi Concrete Products, Inc.
Belle Mead, NJ
…supplies those plants with materials from Silvi-owned mining operations and a deep-water port…
Added 2 mins ago
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Part Sales Manager – Full Time
AutoZone
Erlanger, KY
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 2 mins ago
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Part Sales Manager – Part Time
AutoZone
Indianapolis, IN
- Part-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 2 mins ago
A
Part Sales Manager – Full Time
AutoZone
Indianapolis, IN
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 2 mins ago
Assistant Store Manager
AutoZone
Dallas, TX
As an Assistant Store Manager at AutoZone, you’ll support daily store operations, energize team performance, and drive sales in a fast-paced retail environment. With strong leadership,…

Inovalon

Manager, Technical Account Management and Elevated Support

Tampa, FL, United States

$95,800 to $130,000 USD / year

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Job details

Pay: $95,800 to $130,000 USD / year
Experience: 8+ years of experience in technical account management, customer success, or elevated support required in Revenue Cycle Management.
Posting language: English
Posted: Nov 3, 2026

Original job description

Who We Are

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

Who You Are

As the Manager, Technical Account Management and Elevated Support, you will build and run a scalable technical account management program that helps customers get lasting value from Inovalon solutions after go-live. Working across customer success, support, product, engineering, sales, and operations, you will shape a billable services model that drives adoption, retention, and customer satisfaction. You bring customer-facing leadership, operational discipline, and technical fluency to lead your team, elevate service delivery, and guide clients through complex technical and business challenges.

What You'll Do

Lead and develop the Technical Account Management and Services Bureau teams, with accountability for coaching, goal setting, performance management, and day to day operations.
Define, mature, and scale the Technical Account Management operating model, including service scope, customer eligibility, engagement cadence, onboarding, handoffs, documentation, delivery standards, and value measures.

Lead Technical Account Managers and Support Analysts by setting goals, coaching service delivery and customer engagement skills, and ensuring each assigned TAM delivers services: primary technical point of contact, technical guidance and consultation, case guidance and oversight, internal coordination, escalation management, reporting and trend analysis, education, and product advocacy.

Partner with Sales, Customer Success, and account teams to identify customers who would benefit from TAM services, support positioning and expansion discussions, and provide delivery input for new opportunities.
Oversee customer engagement activities such as Monthly Business Reviews, Quarterly Business Reviews, executive communications, and strategic account planning for assigned portfolios and high visibility accounts.
Monitor customer satisfaction, retention indicators, utilization, account health, adoption trends, and risk signals to improve outcomes, reduce churn, and demonstrate program value.
Serve as the escalation point for complex customer issues, incidents, and planned changes, coordinating with Product, Engineering, and Operations to drive timely, structured resolution.
Develop and refine standard operating procedures for ticket management, monitoring, alerting, incident management, customer engagement, and service delivery.
Engage directly with customers to gather feedback, strengthen relationships, support high quality service delivery, and represent the program in customer facing settings, including occasional domestic travel.

What You'll Need

8+ years of experience in technical account management, customer success, or elevated support required in Revenue Cycle Management.
Bachelor’s degree in Business, Information Technology, Healthcare Administration, or a related field, or equivalent combination of education and experience required.
Strong understanding of revenue cycle management workflows and the downstream impact of support and service delivery on healthcare customers.
Demonstrated ability to manage performance through KPIs, CSAT, utilization metrics, account health reporting, and data driven decision making.
Strong consultative communication, troubleshooting, analytical, and problem solving skills, with the ability to explain complex technical concepts clearly to clients and internal stakeholders.
Experience leading escalations and collaborating effectively across Sales, Customer Success, Product, Engineering, and Operations.
Strong organizational and project management skills, with the ability to manage multiple priorities in a fast paced, customer focused environment.
Show growth potential and learning agility by building knowledge quickly across evolving products, customer needs, and service offerings, and applying that learning to improve team and program performance.
Demonstrate leadership by developing team members, influencing cross functional partners, building strong customer relationships, and driving accountability to delivery standards and business outcomes.
Adapt effectively to ambiguity, shifting priorities, and changing customer needs while maintaining focus on outcomes, service quality, and client value.
Apply creative thinking to improve the TAM program, refine service delivery models, and solve customer challenges in practical, scalable ways.
Use analytical skills to interpret performance data, identify trends and risks, and make sound decisions that support retention, satisfaction, and operational effectiveness.
Nice to have: healthcare technology or SaaS experience, particularly in products that support clinical quality, risk adjustment, or payer and provider workflows.

Our Shared Commitments

Maintain compliance with Inovalon’s policies, procedures and mission statement;
Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of Employer.

Work Environment

This is primarily a computer-based role performed in a remote, hybrid, or office environment. The role requires prolonged periods of computer use and frequent communication and interaction with others, either virtually and/or in person. The role may occasionally require transporting or moving work-related equipment weighing up to 10 pounds, such as a laptop and related materials. Some travel may be required, depending on the needs of the role. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position, consistent with applicable law.

This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)

If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.

By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

To review the legal requirements, including all labor law posters, please visit this link https://postings.govdocs.com/#/8sZXnFNWk3KYs3F

To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link https://www.inovalon.com/privacy-policy/

Work Location: If the US position is listed as remote, employees who reside within a 40-mile radius of one of our office locations in Tampa, FL; Canonsburg, PA; or Bowie, MD will follow a hybrid work schedule and are expected to work in the office two days per week (Tuesdays and Wednesdays).

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