Jobs in the United States

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Retail Personal Banker Associate I
Fifth Third Bank, National Association
Charleston, SC
…Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the…
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Financial Center Manager - West Nashville (TN South Region)
Fifth Third Bank, National Association
Nashville, TN
The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service, Lending, Small…
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Personal Banker Associate I - Louisville, KY
Fifth Third Bank, National Association
Louisville, KY
…Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the…
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Personal Banker Associate I-8 Mile and Livernois/Metro Detroit Forward Hire
Fifth Third Bank, National Association
Detroit, MI
…Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the…
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Personal Banker Associate I- Gratiot and Chene/Metro Detroit Forward Hire
Fifth Third Bank, National Association
Detroit, MI
…Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the…
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Financial Center Manager II - South Central Region
Fifth Third Bank, National Association
Atlanta, GA
The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service, Lending, Small…
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Retail Personal Banker - Cincinnati Westside
Fifth Third Bank, National Association
Cincinnati, OH
…Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the…
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Patient Service Representative
Valley Family Health Care Inc
Emmett, ID
Purpose of this Position: Patient Service Representatives (PSR) are responsible to assist with patient appointment needs of the clinic, check in, payment collection, appointment schedules…
Added 1 min ago
General Manager
CHIPOTLE
Auburn, NY
Ensure speed of service, accuracy, and positive guest obsessed experience
Added 1 min ago
Parts Driver
VANGUARD TRUCK CENTERS LLC
Franklin, KY
Mission: To lead the industry in consistently meeting or exceeding our customer's expectations in the pursuit of profitable growth.
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Groomer
Petco Animal Supplies Stores, Inc.
Cedar Hill, TX
…well-being of the pets in our care and delivering a high level of customer satisfaction and customer service to pet parents. The Pet Stylist may be required to complete additional tasks as…
Added 1 min ago
Groomer
Petco Animal Supplies Stores, Inc.
Spokane East, WA
…well-being of the pets in our care and delivering a high level of customer satisfaction and customer service to pet parents. The Pet Stylist may be required to complete additional tasks as…
Added 1 min ago
Groomer
Petco Animal Supplies Stores, Inc.
Lafayette South, LA
…well-being of the pets in our care and delivering a high level of customer satisfaction and customer service to pet parents. The Pet Stylist may be required to complete additional tasks as…
Added 1 min ago
Grooming Salon Manager
Petco Animal Supplies Stores, Inc.
Marble Falls, TX
Interact professionally and effectively with pet parents, provide exceptional customer service, address grooming related inquiries, offer grooming recommendations, and provide timely and…
Added 2 mins ago
Guest Services Agent
Onni Properties LLC
United States
Must have excellent customer service and interpersonal skills
Added 2 mins ago
YF
Park Store Lead Associate
Yellowstone Forever
YNP, WY
- $18.38 to $20.58 USD / hour
…quality visitor experience possible. Supports the Park Store Manager in executing the retail merchandising, marketing, and communication plans in assigned Park Stores and proactively look…
Added 2 mins ago
Material Handling/Lift Truck- Service Technician
ASCO Equipment
Terrell, TX
As a Material Handling/Lift Truck Service Technician, you’ll play a key role in ensuring our customers’ equipment operates at peak performance. In this hands-on position, you'll be…
Added 2 mins ago
ES
Assistant Store Manager
Extra Space Management, Inc
Irvine, CA
- $18.75 to $21 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 2 mins ago
ES
Assistant Store Manager
Extra Space Management, Inc
Maple Valley, WA
- $21 to $23 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 2 mins ago
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Assistant Store Manager
Extra Space Management, Inc
Seattle, WA
- $21 to $24 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 2 mins ago
2
Clothing Care Associate (Mon-Thurs) 4:00p-12:00p
2ULaundry
Charlotte, NC
- $14 USD / hour
No face-to-face customer interaction (but we care for our customers through the quality of our work!)
Added 2 mins ago
ES
Assistant Store Manager
Extra Space Management, Inc
Charlotte, NC
- $16 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 3 mins ago
A
Part Sales Manager – Full Time
AutoZone
New Orleans, LA
- Full-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 3 mins ago
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Part Sales Manager – Part Time
AutoZone
New Orleans, LA
- Part-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 3 mins ago
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Part Sales Manager – Full Time
AutoZone
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- Full-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…

Inovalon

Manager, Technical Account Management and Elevated Support

Tampa, FL, United States

$95,800 to $130,000 USD / year

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Job details

Pay: $95,800 to $130,000 USD / year
Experience: 8+ years of experience in technical account management, customer success, or elevated support required in Revenue Cycle Management.
Posting language: English
Posted: Nov 3, 2026

Original job description

Who We Are

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

Who You Are

As the Manager, Technical Account Management and Elevated Support, you will build and run a scalable technical account management program that helps customers get lasting value from Inovalon solutions after go-live. Working across customer success, support, product, engineering, sales, and operations, you will shape a billable services model that drives adoption, retention, and customer satisfaction. You bring customer-facing leadership, operational discipline, and technical fluency to lead your team, elevate service delivery, and guide clients through complex technical and business challenges.

What You'll Do

Lead and develop the Technical Account Management and Services Bureau teams, with accountability for coaching, goal setting, performance management, and day to day operations.
Define, mature, and scale the Technical Account Management operating model, including service scope, customer eligibility, engagement cadence, onboarding, handoffs, documentation, delivery standards, and value measures.

Lead Technical Account Managers and Support Analysts by setting goals, coaching service delivery and customer engagement skills, and ensuring each assigned TAM delivers services: primary technical point of contact, technical guidance and consultation, case guidance and oversight, internal coordination, escalation management, reporting and trend analysis, education, and product advocacy.

Partner with Sales, Customer Success, and account teams to identify customers who would benefit from TAM services, support positioning and expansion discussions, and provide delivery input for new opportunities.
Oversee customer engagement activities such as Monthly Business Reviews, Quarterly Business Reviews, executive communications, and strategic account planning for assigned portfolios and high visibility accounts.
Monitor customer satisfaction, retention indicators, utilization, account health, adoption trends, and risk signals to improve outcomes, reduce churn, and demonstrate program value.
Serve as the escalation point for complex customer issues, incidents, and planned changes, coordinating with Product, Engineering, and Operations to drive timely, structured resolution.
Develop and refine standard operating procedures for ticket management, monitoring, alerting, incident management, customer engagement, and service delivery.
Engage directly with customers to gather feedback, strengthen relationships, support high quality service delivery, and represent the program in customer facing settings, including occasional domestic travel.

What You'll Need

8+ years of experience in technical account management, customer success, or elevated support required in Revenue Cycle Management.
Bachelor’s degree in Business, Information Technology, Healthcare Administration, or a related field, or equivalent combination of education and experience required.
Strong understanding of revenue cycle management workflows and the downstream impact of support and service delivery on healthcare customers.
Demonstrated ability to manage performance through KPIs, CSAT, utilization metrics, account health reporting, and data driven decision making.
Strong consultative communication, troubleshooting, analytical, and problem solving skills, with the ability to explain complex technical concepts clearly to clients and internal stakeholders.
Experience leading escalations and collaborating effectively across Sales, Customer Success, Product, Engineering, and Operations.
Strong organizational and project management skills, with the ability to manage multiple priorities in a fast paced, customer focused environment.
Show growth potential and learning agility by building knowledge quickly across evolving products, customer needs, and service offerings, and applying that learning to improve team and program performance.
Demonstrate leadership by developing team members, influencing cross functional partners, building strong customer relationships, and driving accountability to delivery standards and business outcomes.
Adapt effectively to ambiguity, shifting priorities, and changing customer needs while maintaining focus on outcomes, service quality, and client value.
Apply creative thinking to improve the TAM program, refine service delivery models, and solve customer challenges in practical, scalable ways.
Use analytical skills to interpret performance data, identify trends and risks, and make sound decisions that support retention, satisfaction, and operational effectiveness.
Nice to have: healthcare technology or SaaS experience, particularly in products that support clinical quality, risk adjustment, or payer and provider workflows.

Our Shared Commitments

Maintain compliance with Inovalon’s policies, procedures and mission statement;
Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of Employer.

Work Environment

This is primarily a computer-based role performed in a remote, hybrid, or office environment. The role requires prolonged periods of computer use and frequent communication and interaction with others, either virtually and/or in person. The role may occasionally require transporting or moving work-related equipment weighing up to 10 pounds, such as a laptop and related materials. Some travel may be required, depending on the needs of the role. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position, consistent with applicable law.

This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)

If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.

By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

To review the legal requirements, including all labor law posters, please visit this link https://postings.govdocs.com/#/8sZXnFNWk3KYs3F

To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link https://www.inovalon.com/privacy-policy/

Work Location: If the US position is listed as remote, employees who reside within a 40-mile radius of one of our office locations in Tampa, FL; Canonsburg, PA; or Bowie, MD will follow a hybrid work schedule and are expected to work in the office two days per week (Tuesdays and Wednesdays).

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