Jobs in the United States

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Added 15 mins ago
Finance Manager, Advanced Robotics Finance
Amazon
N Reading, MA
The Advanced Robotics Finance team seeks a Finance Manager to partner with the Engineering, Procurement and Accounting teams of the Advanced Robotics organization. The organization is a…
Added 15 mins ago
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Brands Account Manager
Veralto
Remote, United States
- $65,000 to $70,000 USD / year
As our Brands Account Manager , you will find new business opportunities, build strong customer relationships, and close sales to meet yearly targets. You will build trusted relationships…
Added 15 mins ago
WS
(USA) Store Manager - Division 1/Neighborhood Market
Wal-Mart Stores Texas, LL
Pantego, TX
- $95,000 to $145,000 USD / year
Added 15 mins ago
MB
Community Branch Management Program - Greater Boston
M&T Bank
Revere, MA
- $29.57 to $43.99 USD / hour
The Community Branch Management Program (CBMP) is an accelerated leadership development program designed to provide participants with a deep dive into the Customer Centric world of the…
Added 15 mins ago
Manager, Experiential Marketing – CVS Media Exchange (CMX)
CVS Health
Wellesley, MA
Demonstrated experience leading complex experiential or integrated marketing programs from concept and scoping through execution, measurement, and post-program reporting.
Added 15 mins ago
Senior Manager, Data Engineering & AI
CVS Health
Wellesley, MA
…leadership, cross-functional partnership, and strategy. The Senior Manager owns the growth, performance, and delivery of the team, partners closely with product, data science, and business…
Added 15 mins ago
Senior Manager, Strategic Planning and Enablement
CVS Health
Wellesley, MA
The Senior Manager, Strategic Planning & Enablement strengthens how the Marketing Engagement & Loyalty (ME&L) organization plans, operates, communicates and delivers against its priorities.…
Added 15 mins ago
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Senior Incident Response Engineer
WATTS
North Andover, MA
- $152,000 to $168,000 USD / year
…technical escalation point for the global Information Security program. This is a hands-on senior individual contributor role responsible for leading complex security investigations,…
Added 15 mins ago
Project Manager- Interoperability
CGI Technologies and Solutions, Inc.
Canton, MA
We are seeking a seasoned Project Manager with knowledge of healthcare domain, to oversee and drive the client's strategic technology initiatives. The ideal candidate will be responsible…
Added 15 mins ago
Assistant/Associate Director, Schools & Programs
Boston College
Chestnut Hill, MA
Reporting to the Director of Development, the Assistant/Associate Director (AD) will serve as a project manager and content expert to advance key philanthropic priorities across the…
Added 15 mins ago
Regional Sales Manager, Sports Surgical – Midwest
J&J Family of Companies
Raynham, MA
…in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.…
Added 15 mins ago
CH
Pharmacy Clerk- Omnicare- Full Time
CVS Health
Peabody, MA
- Full-time
As a new Pharmacy Technician, you are required to complete an extensive CVS Pharmacy Technician Training Program as well as satisfy all registration, licensing and certification…
Added 15 mins ago
Technical Program Manager
ITW
Norwood, MA
The Technical Program Manager (TPM) is responsible for leading and delivering a portfolio of technical and engineering development projects within the Instron Static organization. This role…
Added 16 mins ago
Billing/Accounts Receivable Manager
High Point Treatment Center
New Bedford, MA
Billing/Accounts Receivable Manager Requirements Ideal candidate should possess excellent verbal and written communication skills, can work independently as well as in a team environment,…
Added 16 mins ago
AR
Senior ISSE – Air Force Systems (Hanscom AFB)
Applied Research Solutions
Bedford, MA
- $178,000 to $195,000 USD / year
If you’re a cleared cybersecurity professional who thrives in complex DoD environments, this is your lane. Join us as a Senior ISSE at Hanscom Air Force Base and play a critical role in…
Added 16 mins ago
Global Marketing Programs - Creative Propositions Lead
Arrow Electronics
Marlborough, MA
Arrow is seeking an innovative and experienced marketing manager to lead marketing for ArrowSphere, Arrow's digital platform. The ideal candidate understands how technology platforms create…
Added 16 mins ago
Project Manager - Healthcare
CGI Technologies and Solutions, Inc.
Burlington, MA
We are seeking a seasoned Project Manager with knowledge of healthcare domain, to oversee and drive the client's strategic technology initiatives. The ideal candidate will be responsible…
Added 16 mins ago
MB
Community Branch Management Program - Western Massachusetts
M&T Bank
Springfield, MA
- $29.57 to $43.99 USD / hour
The Community Branch Management Program (CBMP) is an accelerated leadership development program designed to provide participants with a deep dive into the Customer Centric world of the…
Added 16 mins ago
Community Health Worker (Hybrid/Mobile – Metro West/Worcester, MA Area)
Commonwealth Care Alliance Inc
Worcester, MA
…delivery and care management to a specific panel of high risk and complex people. Founded in 1977, the practice known today as CCA Primary Care is a Massachusetts based provider nationally…
Added 16 mins ago
AI Engineer 5 (Gen AI Platform Services: Agentic AI, Guardrails, Evaluations)
Capital One
Cambridge, MA
Partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work…
Added 16 mins ago
CH
Program Manager, PACE Interdisciplinary Team
Cambridge Health Alliance
Cambridge, MA
- $39.24 to $59.2 USD / hour
…operations, quality improvement, and regulatory compliance. The Program Manager facilitates effective team collaboration, addresses complex participant care and staffing concerns, and…
Added 16 mins ago
George B. Cox Fellow Human Resources Coordinator (SY26-27)
Boston Public Schools
Boston, MA
…their fields and communities. This is a two-year, full-time program specifically designed to prepare future leaders by immersing them in teams committed to designing, delivering, and…
Added 16 mins ago
A
Agentic Commerce Senior Manager | Industrial
Accenture
Boston, MA
- $132,500 to $338,300 USD / year
…expertise , digital and commercial strategy experience, strong program leadership, and an understanding of how AI and agent-based experiences are reshaping complex B2B buying…
Added 16 mins ago
Senior Construction and Ops Support LNG
GE Vernova
Boston, MA
We are seeking an expert Site Construction Manager to lead field execution for our Electrical Balance of Plant (eBOP) to support our clients LNG projects. You will ensure that all…
Added 16 mins ago
Residential Real Estate Specialist
Bank of America
Boston, MA
…of expertise for UHNW clients to deliver solutions for their complex and unique needs in financing residential real estate. Working in concert with the client team to ensure a holistic…

Inovalon

Manager, Technical Account Management and Elevated Support

Tampa, FL, United States

$95,800 to $130,000 USD / year

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Job details

Pay: $95,800 to $130,000 USD / year
Experience: 8+ years of experience in technical account management, customer success, or elevated support required in Revenue Cycle Management.
Posting language: English
Posted: Nov 3, 2026

Original job description

Who We Are

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

Who You Are

As the Manager, Technical Account Management and Elevated Support, you will build and run a scalable technical account management program that helps customers get lasting value from Inovalon solutions after go-live. Working across customer success, support, product, engineering, sales, and operations, you will shape a billable services model that drives adoption, retention, and customer satisfaction. You bring customer-facing leadership, operational discipline, and technical fluency to lead your team, elevate service delivery, and guide clients through complex technical and business challenges.

What You'll Do

Lead and develop the Technical Account Management and Services Bureau teams, with accountability for coaching, goal setting, performance management, and day to day operations.
Define, mature, and scale the Technical Account Management operating model, including service scope, customer eligibility, engagement cadence, onboarding, handoffs, documentation, delivery standards, and value measures.

Lead Technical Account Managers and Support Analysts by setting goals, coaching service delivery and customer engagement skills, and ensuring each assigned TAM delivers services: primary technical point of contact, technical guidance and consultation, case guidance and oversight, internal coordination, escalation management, reporting and trend analysis, education, and product advocacy.

Partner with Sales, Customer Success, and account teams to identify customers who would benefit from TAM services, support positioning and expansion discussions, and provide delivery input for new opportunities.
Oversee customer engagement activities such as Monthly Business Reviews, Quarterly Business Reviews, executive communications, and strategic account planning for assigned portfolios and high visibility accounts.
Monitor customer satisfaction, retention indicators, utilization, account health, adoption trends, and risk signals to improve outcomes, reduce churn, and demonstrate program value.
Serve as the escalation point for complex customer issues, incidents, and planned changes, coordinating with Product, Engineering, and Operations to drive timely, structured resolution.
Develop and refine standard operating procedures for ticket management, monitoring, alerting, incident management, customer engagement, and service delivery.
Engage directly with customers to gather feedback, strengthen relationships, support high quality service delivery, and represent the program in customer facing settings, including occasional domestic travel.

What You'll Need

8+ years of experience in technical account management, customer success, or elevated support required in Revenue Cycle Management.
Bachelor’s degree in Business, Information Technology, Healthcare Administration, or a related field, or equivalent combination of education and experience required.
Strong understanding of revenue cycle management workflows and the downstream impact of support and service delivery on healthcare customers.
Demonstrated ability to manage performance through KPIs, CSAT, utilization metrics, account health reporting, and data driven decision making.
Strong consultative communication, troubleshooting, analytical, and problem solving skills, with the ability to explain complex technical concepts clearly to clients and internal stakeholders.
Experience leading escalations and collaborating effectively across Sales, Customer Success, Product, Engineering, and Operations.
Strong organizational and project management skills, with the ability to manage multiple priorities in a fast paced, customer focused environment.
Show growth potential and learning agility by building knowledge quickly across evolving products, customer needs, and service offerings, and applying that learning to improve team and program performance.
Demonstrate leadership by developing team members, influencing cross functional partners, building strong customer relationships, and driving accountability to delivery standards and business outcomes.
Adapt effectively to ambiguity, shifting priorities, and changing customer needs while maintaining focus on outcomes, service quality, and client value.
Apply creative thinking to improve the TAM program, refine service delivery models, and solve customer challenges in practical, scalable ways.
Use analytical skills to interpret performance data, identify trends and risks, and make sound decisions that support retention, satisfaction, and operational effectiveness.
Nice to have: healthcare technology or SaaS experience, particularly in products that support clinical quality, risk adjustment, or payer and provider workflows.

Our Shared Commitments

Maintain compliance with Inovalon’s policies, procedures and mission statement;
Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of Employer.

Work Environment

This is primarily a computer-based role performed in a remote, hybrid, or office environment. The role requires prolonged periods of computer use and frequent communication and interaction with others, either virtually and/or in person. The role may occasionally require transporting or moving work-related equipment weighing up to 10 pounds, such as a laptop and related materials. Some travel may be required, depending on the needs of the role. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position, consistent with applicable law.

This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)

If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.

By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

To review the legal requirements, including all labor law posters, please visit this link https://postings.govdocs.com/#/8sZXnFNWk3KYs3F

To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link https://www.inovalon.com/privacy-policy/

Work Location: If the US position is listed as remote, employees who reside within a 40-mile radius of one of our office locations in Tampa, FL; Canonsburg, PA; or Bowie, MD will follow a hybrid work schedule and are expected to work in the office two days per week (Tuesdays and Wednesdays).

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