Front Desk Associate

JOB DESCRIPTION: FRONT DESK ASSOCIATE/NIGHT AUDITOR

Title: Front Desk Associate/Night Auditor Reports to: Front Desk Lead & General Manager

Required Tasks: According to Hotel Standards:

*Guest Check-in & Check-out *PMS Operations *Cash Handling & Credit Card Transactions *Switchboard Operation and Telephone Etiquette *Front Office Emergency/Security Procedures *Reservations-Guest Rooms *Assist with Administrative Duties as assigned by Management *Keep Front Desk Area & Lobby Neat & Tidy and Clean Daily *Set up Breakfast Bar or Refill/Monitor Cleanliness of Bar & Tables *Minor Decision Making *Take Group Reservations & Set up Group Blocks *Sales of Guest Rooms with New Arrivals and Phone Inquiries *Follow All Policies & Procedures as Outlined in the Employee Handbook *Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Nametag *Operate Laundry as Directed *Maintain a Professional Attitude to all Guests, Associates & Vendors

Required Skills:

*Fluent Verbal & Written Communication in Proper English (Spanish, if possible) *Basic Math *Hand Writing *Computer Skills/Keyboard/Typing Skills *Operate a 10 Key Calculator *Hospitable, Civil Contact with the Public *Ability to Work Independently, with Little to no Supervision *Ability to Complete Multiple Tasks Simultaneously *Night Audit/Basic Accounting Skills/Training