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Innspace

Senior Associate, Client Engagement

Seattle, WA, United States

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Job details

Experience: Innspace is an international hospitality general contractor with over 25 years of experience, offering in-house design and procurement capabilities.
Posting language: English
Posted: Nov 9, 2026

Original job description

Innspace is an international hospitality general contractor with over 25 years of experience, offering in-house design and procurement capabilities. We collaborate with brokers and developers, providing upfront preconstruction and property due diligence to assess PIP renovation costs and establish deal feasibility and ROI. Our mission is to provide cost and schedule assurance, ensuring seamless project execution for our clients. What We Offer

Competitive salary
Comprehensive benefits package, including health, dental, and vision insurance
401(k) retirement plan with 3% company contribution
Responsible paid time off
13 paid holidays
Opportunities for professional growth and development
A collaborative and supportive work environment
Employee Profit Share Program (non-traditional)

Position Summary Innspace is looking for a Senior Associate, Client Engagement in Seattle or New York area to work closely with the Client Engagement team to manage owner groups and management company relations, present our services, identify opportunities, and hand over qualified opportunities to our account management team. This role reports to the Senior Director of Client Engagement. The goal is to help the team to drive sustainable financial growth and build strong relationships with our clients.

Accountabilities:

Business/Financial

Executing business development strategy in line with regional and local principal
Collaborating across disciplines to drive team performance for handovers
Supporting 80/20 conversion analysis locally to support business planning. 80% of our deal handovers being for full methodology of design, procurement and construction.

Client/Stakeholder

Supporting lead source analysis
Collaborating with Regional Marketing & Communications team to ensure brand alignment with client approach
Supporting the development of fresh and innovative approaches to identify and attract target clients.
Supporting the development of a local research strategy around research, identify and win clients with Client Relations and Regional Principals.
Mapping and following key local client relationships (new, existing and previous contacts and firms)
Collaborate with Global Business Development team to identify and drive cross regional opportunities with target clients.

People/Team

Collaborating across disciplines regions and within studios
Contributing to the creation of a high preforming team

Job Specific – Operational Excellence, Risk etc.

Attending and driving lead management as scoped by the Director.
Identifying and reporting risk to Client Engagement Director and Managing Director, where relevant, whilst operating in compliance with ethical practices
Driving information into CRM system (Hubspot)
Executing the Business Development methodology, standards/practices, processes and technology solutions within the Studio to enhance the capability and effectiveness of the organization

KPIs:

Business/Financial

Handovers in line with local targets
Target opportunities that fit within our 80/20 methodology

Client/Stakeholder

Demonstrates creativity to achieve results
Business development initiatives reflect a high alignment to our brand
Business development local strategy deployed reflect high potential opportunities with target clients
Demonstrated success at supporting and driving cross regional client opportunities

People/Team

Effectiveness and quality of relationship across teams
Extent and qualify of collaboration in developing solutions affecting other teams/disciplines
Open and effective communication across disciplines/teams

Job Specific- Operational Excellence, Risk etc.

Input of accurate timely information into CRM system
Actively contributes to Corporate Social Responsibility initiatives
Actions taken to identify and resolve risks and issues
Consistency of standards, technology solutions and process across local studio to achieve global brand capability, drive best practices and achieve efficiencies

Knowledge/Skills/Experience:

Critical Knowledge (Role & Industry)

Market and industry knowledge
Knowledge of hospitality owner groups/management companies

Skills (including Leadership – People/Business/Change)

Resilience
Building Relationships
Communicating with impact
Client orientation
Takes initiative
Driving for results

Experience

Client facing experience
Utilizing cold calling techniques to build relationships with potential leads
Persuading target clients to consider potential opportunities
Identifying real opportunities and point of handover

Technology

Smartsheet
Hubspot
MS Office

This position is full time, Monday through Friday, 8:00am - 5:00pm. Candidates must have a valid authorization to work in the U.S. for any employer

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More about this job

Skills

Sales
Procurement
Research
Reporting
Regulatory compliance
HubSpot
Collaboration
Communication skills
Corporate social responsibility
Leadership
Relationship building
Cold calling
Smartsheet
Microsoft Office

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