Veterinary Receptionist

Make a Difference in Veterinary Care

Wilkes County Veterinary Services is looking for a friendly, organized, and dependable Veterinary Receptionist / Client Service Representative (CSR) to join our growing mixed animal practice!

If you enjoy helping people, love animals, and thrive in a fast-paced environment, this is an opportunity to build your career while making a meaningful difference for pets, their families, and the veterinary team.

As the first point of contact for our hospital, you'll play an important role in creating a welcoming client experience, coordinating daily appointments, and keeping communication flowing between clients and our medical team. You'll also enjoy the variety of working in a mixed animal practice, supporting clients and patients across different species.

What You'll Do

• Welcome Clients and Patients: Greet clients, check patients in and out, and create a warm, professional front-desk experience.
• Manage Phones and Scheduling: Answer multi-line phones, respond to inquiries, schedule appointments, and coordinate daily patient flow.
• Support Client Communication: Share routine information about services, vaccinations, medications, and follow-up care while directing medical questions to the appropriate team member.
• Process Estimates and Payments: Prepare estimates, create invoices, process payments, and communicate financial information with professionalism and compassion.
• Maintain Medical Records: Update client and patient information, manage documentation, and ensure records are accurate and organized.
• Coordinate Follow-Up: Assist with appointment reminders, prescription requests, referrals, and post-visit communications.
• Collaborate With the Medical Team: Work alongside veterinarians, veterinary technicians, veterinary assistants, and hospital leadership to support excellent patient care.
• Maintain the Front Desk: Keep reception areas organized, welcoming, and professional while helping the hospital run smoothly.

What We're Looking For

• Previous customer service, receptionist, client service, or front-desk experience required.
• Veterinary, animal hospital, medical office, or healthcare experience strongly preferred.
• High school diploma or GED required.
• Strong communication, organization, and multitasking skills.
• Comfortable using computers, scheduling systems, and multi-line phones.
• Professional, dependable, approachable, and attentive to detail.
• Compassionate toward animals and empathetic toward their owners.
• Comfortable discussing estimates, payments, and client financial questions.
• Able to prioritize responsibilities and work collaboratively in a busy veterinary environment.

Full-Time Schedule

• Monday–Friday: 8:00 AM–5:30 PM
• Rotating Saturdays: 8:00 AM–12:30 PM
• Sundays: Closed

Consistent availability during scheduled clinic hours is required.

What We Offer We believe taking care of our team is just as important as taking care of our patients. Full-time team members are eligible for a comprehensive benefits package and career-development opportunities, including:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Compensation, starting at $14/hr, negotiable based on work and industry experience.
• Paid Time Off (PTO)
• Paid Holidays
• Employee Assistance Program (EAP)
• Mental Health and Wellness Resources
• Employee Discounts on Veterinary Services and Pet Care
• Professional Development and Training Opportunities
• Tuition Reimbursement Opportunities
• Continuing Education Support
• Opportunities for Career Growth Within Veterinary Medicine
• Supportive training and onboarding to help you succeed in your role

Why Join Wilkes County Veterinary Services?

• Join a close-knit veterinary team that genuinely cares about its patients, clients, and one another.
• Work in a mixed animal veterinary practice where every day brings something different.
• Build valuable experience in veterinary reception, client service, animal health, and practice operations.
• Develop your knowledge of veterinary medicine while working alongside experienced veterinary professionals.
• Make a meaningful difference for pets and the people who love them.
• Become part of a team where your work at the front desk directly contributes to excellent patient care.

If you’re an experienced customer service or veterinary receptionist professional looking for a full-time opportunity where you can grow, contribute, and make a difference, we’d love to meet you!